Patient Flow Co-ordinator- Transfer of Care Team

We are recruiting for a Patient Flow Co-ordinator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. The primary focus of the role is to ensure flow is created in the trust, to allow patients to be placed in the right bed at the right time, supporting patient flow and facilitating timely safe discharges. This role aims to support the Trust: Ensuring support is given to wards to unblock delays and issues that may impact on timely discharges. Problem solving issues that are causing discharge delays and supporting the implementation of care when patients are discharged home. You will be working closing with Pharmacy, Site office and Patient Transport to co-ordinate discharges from the acute trust. Escalating delays to seniors. Any other task that needs to be performed within the parameters of the role to assist with the continued discharge of patients and supporting Transfer of care Team. Please note this role includes rostered weekend working. At the heart of everything we do are our core values:Include,Respect, andImprove. We encourage you to embrace these values throughout the recruitment process and in your role with us.Main duties of the job Manage the discharge today list and ensure nerve centre system is updated. Participate in transferring patients to the Discharge Lounge, as early as possible, and throughout the day. Manage and support the home today list on Nerve centre and ensuring patients are discharged as planned. Communicate and close working with support services, Transport, pharmacy, discharge lounge, Transfer of care Team, Site Office and Ward staff as required. Ensure that the next day discharges are shared with all support services on Nerve centre application and in real time.

At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now. We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda. We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.