Patient Experience Lead

This is a high-impact leadership role at the heart of women's health, shaping how care is experienced by women, families and staff. As Patient Experience Lead, you will influence culture, drive meaningful improvement, and ensure that every voice -especially those less often heard -translates into safer, more responsive care.You'll need credibility, emotional intelligence and the confidence to navigate complex, sometimes challenging situations, bringing together clinical teams, senior leaders and service users to deliver real change. This is not a passive role, it requires someone who can think critically, act decisively and lead with both compassion and accountability.In return, you'll join a forward-thinking, values-driven organisation where your work directly impacts quality, safety and equity at scale. If you're motivated by making systems better, not just managing them, and want to lead work that genuinely improves outcomes and experiences, this is a role where you can make your
mark., You will lead and coordinate patient experience, complaints and governance activity across women's health and the perinatal service, translating feedback, incidents and data into clear, actionable improvements. Working at pace across multiple services, you will manage complex concerns, oversee investigations and produce high-quality reports for senior forums, including Board-level meetings.The role requires a clinical with strong analytical skills, sound clinical judgement and the ability to influence across multidisciplinary teams. You will work closely with clinical and corporate colleagues to identify themes, track performance and ensure learning is embedded into practice.You will also support quality improvement, contribute to audit and guideline development, and help maintain a culture of openness, accountability and continuous learning. This role suits someone organised, resilient and confident in handling sensitive situations, who can balance competing priorities while maintaining

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

National Hospital for Neurology and Neurosurgery

Royal National ENT and Eastman Dental Hospitals

University College Hospital Grafton Way Building

Royal London Hospital for Integrated Medicine

University College Hospital Macmillan Cancer Centre, We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.