Patient Engagement Manager

As Patient Engagement Manager, you'll bring our patient engagement strategy to life by delivering patient support programmes and pathways across a range of immunology indications. You'll turn strategic direction into measurable, positive patient experiences by driving operational excellence at every patient touchpoint, from activation through post-prescription support and retention. Working closely with cross-functional partners, you'll manage vendor and agency relationships, track and share performance insights, develop engaging patient materials, and help introduce digital, omnichannel and AI-enabled solutions, all while championing patient inclusion, equity and diversity. Ready to get started?,

• Deliver day-to-day patient support programmes and pathways, making sure patients get the right help when starting treatment, after a prescription and throughout their care
• Work closely with colleagues across brand, medical, access and other teams to keep every patient touchpoint running smoothly
• Manage relationships with homecare providers, agencies and other partners, making sure service is high quality, efficient and meets agreed standards
• Track and report on how patient support is performing, and share what you learn about patient experience and trends so teams can make better decisions
• Create and roll out clear, helpful materials that guide patients before and after they start treatment, using collaborative and flexible ways of working
• Make sure all programmes follow company policies and compliance requirements, with inclusion, equity and diversity built into everything you do
• Introduce and test new digital tools and data-driven solutions that make the patient experience simpler and more effective
  
  Hands-on experience running patient-facing programmes, services or customer support operations, ideally in healthcare, pharma or another regulated environment
• Practical experience managing external vendors, agencies or service providers against agreed service levels
• Strong communication and collaboration skills, with the ability to work well across teams with different priorities
• Analytical mindset, able to track performance, spot trends and turn data into clear, practical recommendations
• Comfortable using digital tools and data to monitor performance and improve processes; an understanding of Agile ways of working is a plus
• A degree in life sciences, healthcare, business or a related field, or equivalent practical experience
• Fluent English, both written and spoken
  
  We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system - and innovative pipeline - enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.
  
  Why Choose Us
• Be part of a pioneering biopharma company where patient insights shape drug development.
• Work at the forefront of AI-powered science that accelerates discovery and improves outcomes.
• Join a team delivering breakthrough treatments for people living with immune challenges, rare diseases, cancers and neurological conditions, where your work helps bring hope to patients with some of the highest unmet needs.
• Explore bold career paths, with opportunities to grow through scientific, leadership and cross-functional moves.
• Care for yourself and your loved ones with generous health and well-being benefits, including top-tier healthcare and 14 weeks' gender-neutral parental leave.
We are proud to be a Disability Confident Employer, committed to offering interviews to candidates who request consideration under the Scheme and meet the minimum requirements for this role.