Patient Engagement Lead

As a Patient Engagement Lead your responsibilities will vary. You will:

• Be responsible for the improvement and stability of patient engagement activities and patient satisfaction through effective service user engagement and peer led forums, the planning and delivery of projects/programmes in line with patients needs and priorities, involving patients (where possible) in project and training delivery.
• Act as a point of contact and respond to patient engagement enquires from staff, external partners and patients. Additionally, within this role, you will be responsible for the oversight and management of the health champion peer support model, including the delivery of Health Champion training across the region.
• Youll ensure statutory and organisational requirements are met, that patient engagement activities are conducted frequently across all sites with timely evaluations and feedback/recommendations are communicated with patients, staff and external partners where necessary.
If you are interested in career development, we have a wide range of opportunities for you to develop your skills and experience, which include both internal and external options for development and learning. It doesnt stop there we also offer:
• Discounts on shopping and leisure activities
• Support to grow in your role and continue your professional development
• 24/7 employee assistance helpline and financial assistance when you need it, We are looking for caring, compassionate but also driven professionals who can help us drive our vision for a fair and inclusive healthcare access to all.
• Provide outstanding patient experience by seeking out, listening to and acting on their feedback, so that care is personalised and informed by what matters to them.
• You will work closely with patients, healthcare and prison colleagues to ensure the patient is at the centre of service delivery.
• Confidence to action feedback from patients and liaise with the wider healthcare team.
• Strong communication skills
• Passionate about inclusion and patientcentred care
• Skilled at communicating with diverse and complex patient groups
• Proactive, organised, and comfortable working independently
• Motivated by improving health outcomes and patient experience
  
  The Health in Justice team at Practice Plus Group makes a real difference across over 53 prisons, young offenders and immigration removal centres. Were the UKs leading independent provider of NHS services to over 40,000 patients in secure environments, always putting their needs first, regardless of their background.
Practice Plus Groups purpose is to Unlock your best work life and we stand by our core values:
• We treat patients and each other as they would like to be treated
• We act with integrity
• We embrace diversity
• We strive to do things better together
  
  Hours This role is full time working 37.5 hours per week. Monday to Friday: core business hours.
Salary You will receive an annual salary of £29,264 - £33,510 depending on experience. How we will support you?
• Bespoke induction, including our Introducing Health in Justice training course
• Competency framework
• Regional and national career development opportunities
• Our bespoke Learning Management System to address your learning needs
• Support from the wider team