Patient Engagement And Involvement Assistant

To work as an integrated part of the Patient Engagement & Involvement Team, accountable to the Patient Engagement & Involvement Manager. This post will form part of the wider patient experience and engagement team who are dedicated to ensuring patient experience informs the care provided by the Trust. The purpose of this role is to support the engagement and involvement plan for Somerset NHS Foundation Trust by ensuring the trust has an effective working relationship with the interpretation services provider and addresses any queries that arise. The role will support the delivery of the Trust's Accessible Information Standard work programme through administrative support, monitoring activity, coordinating meetings, maintaining records and supporting accessibility initiatives across the organisation. The post holder will assist the Patient Engagement and Involvement Manager with any external and proactive engagement. The vision for this role is to also work in close partnership with the Trust inclusion team and will therefore have a specific focus on the equality, diversity and inclusion agenda. There will be a requirement to collate data and feedback to understand the experience of diverse groups and use insight to inform positive change and improvements to service delivery. The post holder will help to promote an inclusive culture, and champion equality and diversity within services, processes, values and behaviours.Main duties of the job There will be a requirement to collate data and feedback to understand the experience of diverse groups and use insight to inform positive change and improvements to service delivery. Support the production of routine reports and assist with the collection and presentation of data. Responds positively, in a courteous and professional manner when dealing with routine and non-routine enquiries which may be complex and involve problems in communication or understanding such as interpretation & translation enquiries. Responds and actions relevant emails within the engagement team email inbox. Support the Patient Experience and Involvement Manager with the management and coordination of the Accessible Information Standards. Handles sensitive information in an appropriate and confidential manner, escalating complex communications to senior colleagues where necessary. Vary the style and level of communication with individuals to meet the differing levels of understanding. Liaise on a day-to-day basis with all other relevant colleagues, to ensure positive experience is maintained to a high standard.

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer, Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London. The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future. Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential
Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.