Patient Engagement Administrator
Oxford University Hospitals NHS Foundation Trust, Oxford
Patient Engagement Administrator
£25760-£27476
Oxford University Hospitals NHS Foundation Trust, Oxford
- Full time
- Temporary
- Onsite working
Posted 2 weeks ago, 8 Jul | Get your application in now before you miss out!
Closing date: Closing date not specified
Job ref: 8a30c03cd1474983b84cae871d697d45
Location ref: Oxford
Full Job Description
- Deliver a smooth and effective patient engagement service by liaising professionally with patients on the waiting list.
- Act as a key point of contact for patients experiencing long waits.
- Manage EPR to ensure all patient contact is recorded promptly and accurately.
- Develop and maintain subject matter expertise in DrDoctor.
- Maintain spreadsheets to ensure activity is up to date, accurate, and easily shared., Main contact for patients and clinical teams
- Support patient engagement activity
- Use DrDoctor and EPR systems
- Understand waiting lists and pressures
- Maintain patient activity records and spreadsheets
- Manage correspondence and confidentiality
- Assist with elective recovery plans and data, The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Maths & English GCSE/O levels - Contact Centre/ Telephone Experience
- Knowledge & Skills of Word, Excel, Teams and Access Desirable criteria
- Good Communication Skills
- Experience of Team Working
- EPR/e-RS Knowledge Sexual Safety Charter: In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence., Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. For more information on OUH please view OUH At a Glance by OUHospitals - Issuu Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel., Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.
Direct job link
https://www.jobs24.co.uk/job/patient-engagement-administrator-127080867