Patient Coordinator (ADHD Team)

The Patient Coordinator will play a key role in ensuring that all patient pathways are effectively managed and adhered to, supporting the timely progression of individuals through a Right to Choose Adult ADHD service. This includes coordinating referrals in line with Right to Choose requirements, validating documentation, and ensuring patients are appropriately registered and triaged in accordance with service criteria.

The postholder will monitor waiting times and pathway stages to ensure that assessments, titration reviews, and follow-up appointments are scheduled and completed within agreed timescales, in line with service KPIs and objectives. Working closely with clinical teams, they will support safe and timely prescribing processes, including the coordination of shared care protocols with primary care, ensuring appropriate documentation and communication at all stages.

The Patient Coordinator will proactively track patient progress across the pathway, identifying and escalating risks or delays to maintain patient safety and service efficiency. They will support a holistic, patient-centred approach by signposting and referring individuals to appropriate social prescribing services, community support, and wellbeing resources where relevant., The patient coordinator will:

Work with the ADHD team co-ordinating care from referral to discharge. Patients will be referred via the electronic referral system, and the patient co-ordinator will have responsibility, supported by the Team lead and Service Manager, in ensuring all referral documentation requested from the referrer is received (Baseline investigations, ECG, Blood results and questionnaires).

Contact the patient to offer a timely, accessible appointment as agreed with the patient, either face to face or virtual.

If any concerns regarding priority of appointment timing this can be discussed with the Team Lead or a Clinician.

Call the patient according to their identified needs on a regular basis, to carry out a welfare call general well-being, medication compliance, any concerns.

Arrange follow up appointments with the Non-Medical Prescriber (Nurse or Pharmacist).

Ensure, after each appointment that the Patient and registered GP receives a copy of the consultation / care plan.

Harrow Health have been operating since 2007

We work in partnership with community partners, to deliver a range of consultant led community services.

Some services we deliver include ENT, Gynaecology, Dermatology, Enhanced Frailty and ADHD.

Adult ADHD Assessment and Treatment has been part of our service since 2015 and we have also been accredited to provide Adult ADHD Services by NW London ICB.

Harrow Health ADHD service is subcontracted to CHS

Team-oriented culture a collaborative environment where colleagues support one another and work towards shared goals.

Friendly and sociable atmosphere opportunities to connect with colleagues and get involved in team socials and activities.

A welcoming environment a supportive workplace where everyone is encouraged to feel part of the team.

Great staff facilities comfortable spaces and facilities to help make the working day more enjoyable. Fun Fridays

A place to grow opportunities to learn, develop and build relationships throughout your career.

Career progression & development opportunities to develop new skills, take on new challenges and progress within the company.