Patient Concierge Officer - Bank

Working in our UK support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each day. We are looking for a Hospital Concierge Officer who will provide an effective welcome service to all Patients, Consultants and Visitors. You will act as first point of contact ensuring that the highest level of customer care and service are always maintained in line with Cromwell Business Standards. You'll help us make health happen by

• First point of contact to all visitors to the hospital.
• Using scheduling software to identifying Patients/Visitors welcome pathway requirements and facilitating next steps.
• Logging patient arrivals onto hospital system to monitor patient flow and manage any delay or wait times appropriately.
• Direct patients/visitors to the correct hospital departments.
• Room orientation for all Daycase/Inpatients arrivals.
• Keep up to date with hospitals recommended taxi services and hotels to ensure support to hospital visitors.
• Assist International Patients with their inquiries, liaising with the hospital's international patient centre to secure interpreters.
• Liaising with housekeeping, cleaning and groundskeeping staff to ensure that safety and cleanliness standards are maintained.
  
  Proven experience of delivering customer services to an exceptionally high standard in a private healthcare or luxury hospitality environment
• Front of House/Reception experience
• Great communication skills including conflict resolution
• Passionate about the patients journey
• Strong interpersonal skills with empathetic nature
• Ability to interact with IT scheduling systems whist maintaining a high level of personal interaction with patients
• Self-motivated and proactive when problem solving
• IT Literate
• Excellent organisational skills
  
  At Bupa we adhere to a structured framework when awarding any changes to salary. We believe this creates a fair and consistent approach for all colleagues looking to grow or change role.
Before you apply for a vacancy, please ensure your job history on your workday profile is up to date with all your career history and achievements. This will mean the Recruitment team have all the relevant information they need to review your application. Please be aware that if you're successful in securing this role there may be changes to your notice period and other terms and conditions, your recruiter will be able to advise what this means for you during your application. Why Bupa? We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. At Bupa we strive to ensure all our of customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately.