Patient Care Navigator (Receptionist)

The purpose of the role is to:

The main focus of the role is to manage the throughput of patients on behalf of the practice; to manage as appropriate the appointments for all clinical staff either face-to-face or by telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team

Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

We are looking for a friendly, professional, and motivated individual to join our team.

The successful candidate will be a strong team player with a passion for delivering excellent customer service. Previous reception and telephone experience is essential, along with good keyboard and IT skills and the ability to communicate effectively in both spoken and written English

Experience of working within the NHS would be advantageous, as would a working knowledge of EMIS and medical terminology. Flexibility is important, as the role will include some early morning and evening shifts, together with occasional Saturday working.

Tyntesfield Medical Group in North Somerset is a 13 Partner General Practice with a patient list size currently of around 35,000 split across four sites: Tower House Medical Centre, Brockway Medical Centre, Backwell Medical Centre and Long Ashton Surgery.

We are a friendly and accessible team providing excellent healthcare in our community. We provide a professional, safe, supportive, and efficient working environment for everyone in the practice. We are a forward-thinking organisation with a strong emphasis on teamwork and patient-centred care.