Patient Care Navigator (Medical Receptionist - Fulford Surgery)

Patient Care Navigator Patient Care Navigator (PCN) - "What is that?" you ask You may know us as Doctor's Receptionists. However things have changed and contrary to what people may think we don't just say "take a seat" nor do we have the power to decide who gets an appointment and who doesn't. We play a vital role in assisting patients to access healthcare at PMG. From answering queries at the front desk, to helping patients with prescription requests, to communicating with other teams on behalf of our patients, as well as the day-to-day admin responsibilities we undertake; we are an essential part of primary care and help our PMG patients access the help they need.

• Excellent communications and customer service skills,
• Attention to detail
• IT literate
• Ability to be discreet/ respect patient confidentiality
• Previous experience in a similar role is desirable but NOT essential
  
  Priory Medical Group (PMG) is an award winning large multi-site training practice based in the beautiful city of York. Our team is made up of a highly-skilled, experienced and varied work force doing their very best for our patients.
Here at PMG, we value the wellbeing and health of our staff and as a result we offer various resources to support the mental health of our employees. As part of the PMG team, you will have access to free confidential counselling and extensive wellbeing resources.

Fulford Surgery is 34.25 hours with the working pattern below:
• Monday 7:45am to 6pm
• Tuesday 7:45am to 6pm
• Wednesday 7:45am to 6pm
• Thursday 8am to 1pm