Patient Advisor - Phone Hub

An exciting opportunity has arisen for an experienced call handler to join the Beacon Medical group phone hub team. This role is to support our patients with their medical queries and ensure that they are signposted to the correct care first time. Your role as a call handler will be varied and good communication with patients and colleagues will be key., Our focus is on improving services and providing high quality care to our patients whilst supporting the local health system to build sustainable integrated services to meet the current and future health and wellbeing needs of the communities we serve.

Our offer:

Induction programme

Protected learning time

Cross site practice meetings

Practice internal training events

Opportunity for CPD

Regular reviews

Staff communications group

Please ensure that your application is entirely your own original work. Applications found to be generated by artificial intelligence (AI) will not be considered., The successful applicant will help provide support to our patients using their excellent customer service skills and ensure that accurate data inputting and general note keeping information into our clinical system is maintained at all times.

Our patients have multiple means of contact into our service, and you will be expected to support them over the phone, face to face and via digital format. The right candidate will preferably have experience in these areas, but full training will be provided.

Following GDPR guidance, Work with a fast pace to a high quality, in all areas of our phone hub role. Knowledge of medical reception work is preferable, being able to follow all practice guidelines, policies & procedures is essential.

The role is varied and will keep any candidate interested day to day.

The ideal candidate must have a flexible can do attitude with a passion for excellence and an ability to work well within a team.

Beacon Medical Group Practice is a single practice, Primary Care Network (PCN), providing care to 43,000 patients across Plympton and the South Hams. We are a team of Partners, Salaried GPs, Paramedics, Clinical Pharmacists, Pharmacy Technicians, , Practice and specialist Nurses, HCAs, Phlebotomists, First Contact Physios, Social Prescribers, Advanced Clinical Practitioners, Clinical Practitioners and Administrative support staff. Our mission is to give all our patients the right care, at the right time, in the right place. We are a forward thinking partnership always looking for opportunities to improve services for our patients. We have a good reputation for delivering good healthcare, leading at scale and innovating primary care services. This is a really exciting time to be joining us as we diversify our teams, our partnership and services.