Patient Advisor

Undertake a wide range of administrative and reception duties and provide general support to the multidisciplinary team. Duties to include, greeting and directing patients, dealing with phone enquiries, making appointments, handling prescription requests and assisting patients as required. Main duties and responsibilities Providing an efficient and friendly reception service for all patients and visitors to our surgery Providing accurate, efficient and effective administrative support to doctors and other members of the clinical team at our surgery Making appointments, dealing with telephone enquiries and processing online enquiriesMain duties of the job Reception Dealing with all general enquiries and making appointments for patients Taking messages and passing the information on to the intended recipient Monitoring patient appointments and keeping patients informed of any delays Advising patients about different practice procedures (e.g. registering as a new patient and ordering prescriptions) Keeping reception area clean and tidy Receiving clinical samples from patients Receiving payments for private fees, issuing receipts Opening and closing the Practice and setting the alarms when required Repeat Prescriptions Preparing repeat prescriptions for GPs to sign and issue through Electronic Prescribing System Dealing with prescription enquiries from patients and pharmacists Administration Providing general administrative support to the clinical team Undertaking a wide range of administrative duties including processing mail, e-mails, word processing and photocopying Processing patient requests received through Anima online triage Scanning and linking consultant letters and test results to patient records Booking appointments for patient recalls and updating the patient records appropriately Ensuring correspondence, reports and results are filed appropriately Arranging emergency and urgent patient transport when requested by a GP, Undertake a wide range of administrative and reception duties and provide general support to the multidisciplinary team. Duties to include, greeting and directing patients, dealing with phone enquiries, making appointments, handling prescription requests and assisting patients as required. Main duties and responsibilities Providing an efficient and friendly reception service for all patients and visitors to our surgery Providing accurate, efficient and effective administrative support to doctors and other members of the clinical team at our surgery Making appointments, dealing with telephone enquiries and processing online enquiries Specific duties Reception Dealing with all general enquiries and making appointments for patients Taking messages and passing the information on to the intended recipient Monitoring patient appointments and keeping patients informed of any delays Advising patients about different practice procedures (e.g. registering as a new patient and ordering prescriptions) Keeping reception area clean and tidy Receiving clinical samples from patients Receiving payments for private fees, issuing receipts Opening and closing the Practice and setting the alarms when required Repeat Prescriptions Preparing repeat prescriptions for GPs to sign and issue through Electronic Prescribing System Dealing with prescription enquiries from patients and pharmacists Filing prescriptions ready for collection Administration Providing general administrative support to the clinical team Undertaking a wide range of administrative duties including processing mail, e-mails, word processing and photocopying Processing patient requests received through Anima online triage Scanning and linking consultant letters and test results to patient records Booking appointments for patient recalls and updating the patient records appropriately Ensuring correspondence, reports and results are filed appropriately Arranging emergency and urgent patient transport when requested by a GP Other requirements of the post Feedback any relevant patient related information to Nurses or Doctors Work as an effective team member with all administrative and clinical colleagues at the Practice Follow all practice policies, procedures and protocols including those in the staff handbook Contribute to the development and improvement of patient services Attend meetings with other clinical and administrative colleagues Maintain a good relationship with patients, relatives, carers, other health and social care colleagues and voluntary organisations Respect privacy, dignity, needs and beliefs of patients and carers Act in a way which is welcoming to the individual, which is non-judgemental and respectful of their circumstances, feelings and rights, Participate in any training and development activities arranged by the Practice Complete mandatory e-learning training Participate in an annual performance review Maintain an awareness of all practice policies and procedures. Confidentiality Maintain confidentiality relating to patients, staff, visitors and general practice business Uphold the Caldicott Report Principles with respect to the confidentiality of patient identifiable information Comply fully with the Data Protection Act 1988 and General Data Protection Regulations 2018 Health and Safety Be aware of an employees responsibilities under the Health and Safety at Work Act (1974) Take care of your own health and safety, and not interfere with or misuse, anything provided for your health and safety or welfare Cooperate with employers to ensure compliance with health and safety requirements Report all non-clinical and clinical accidents or incidents promptly and when requested, co-operate with any investigations undertaken Security Remain vigilant at all times and report any suspicious activity to your line manager Keep surgery keys and fobs safe Not sharing door access codes or alarm codes Ensuring that all external doors and windows are closed and setting the intruder alarm if you are the last person to leave the building Equality, Diversity and Inclusion (EDI) Demonstrate a positive attitude towards EDI and not discriminate against patients, their families or colleagues on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation., Participate in any training and development activities arranged by the Practice Complete mandatory e-learning training Participate in an annual performance review Maintain an awareness of all practice policies and procedures. Confidentiality Maintain confidentiality relating to patients, staff, visitors and general practice business Uphold the Caldicott Report Principles with respect to the confidentiality of patient identifiable information Comply fully with the Data Protection Act 1988 and General Data Protection Regulations 2018 Health and Safety Be aware of an employees responsibilities under the Health and Safety at Work Act (1974) Take care of your own health and safety, and not interfere with or misuse, anything provided for your health and safety or welfare Cooperate with employers to ensure compliance with health and safety requirements Report all non-clinical and clinical accidents or incidents promptly and when requested, co-operate with any investigations undertaken Security Remain vigilant at all times and report any suspicious activity to your line manager Keep surgery keys and fobs safe Not sharing door access codes or alarm codes Ensuring that all external doors and windows are closed and setting the intruder alarm if you are the last person to leave the building

Demonstrate a positive attitude towards EDI and not discriminate against patients, their families or colleagues on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.,

• Confident communication skills both in person and on the phone
• Enthusiasm, motivated and with a robust sense of humour
• Ability to work as part of team and help develop ideas and improvements in how we work
• Confidence in using a computer
• It will be highly desirable to have some knowledge of the following IT packages:
• Outlook
• Word
• Excel
• Web based programmes
  
  The Administration Team works very closely with the clinical team, providing the best possible service in the Bishops Cleeve and North Cheltenham Area. The practice has approximately 11,200 patients.
Cleevelands Medical Centre is committed to being a green practice; we engage with the Green Impact for Health toolkit to improve our sustainability. We are an equal opportunities employer who ensures that staff understand how to positively promote diversity and equality in their execution of work activities and by their own attitudes and behaviour. We aim to design and implement policies and procedures that meet the diverse needs of our service and workforce, ensuring that none are placed at a disadvantage over others, in accordance with the Equality Act 2010. Working pattern would be on a rolling rota, this can be discussed at interview 25 days a year annual leave plus Bank Holidays, subject to pro-rated for part time positions