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Patient Advisor

Optical Express Westfield Limited, Norwich

Patient Advisor

£27,000

Optical Express Westfield Limited, Norwich

  • Full time
  • Permanent
  • Onsite working

Posted today, 5 May | Get your application in now to be one of the first to apply.

Closing date: 31-05-2026 (In 26 days)

Job ref: PA - Norwich

Location ref: Norwich

Full Job Description

Job Title – Patient Advisor

Location – Norwich

Hours – Full Time, 40 hours

Salary – £27,000

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics.

Our Patient Advisors are often the first person our patient interacts with in our clinics.

Every day will bring something new, but your day to day role will involve:

  • Building relationships with patients and ensuring regular communication prior to and following their treatment
  • Assisting in patient consultations
  • Scanning patients eyes using state of the art equipment as part of a full health check
  • Assisting patients to complete health questionnaires
  • Introducing patients to their optometrist
  • Scheduling treatment dates
  • Discussing finance options
  • Accurately maintaining patient records

Are you our ideal candidate? The answer is yes if you:

  • Have a passion for providing world-class customer service
  • Possess strong organisational skills
  • Can communicate clearly and articulately with a diverse range of people
  • Are motivated and driven to succeed
  • Previous experience working towards sales targets and personal KPI’s

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

  • Competitive salary
  • Free and discounted optical products/procedures
  • Modern working environment with superb technology support
  • Genuine investment in your training and career progression

If you believe you have the right skills and attributes for this role, we would love to hear from you.

Direct job link

https://www.jobs24.co.uk/job/patient-advisor-126756239

About this company

Optical Express Westfield Limited

View full company profile

For over 30 years, millions of patients have trusted Optical Express with their eye care. We focus on delivering exceptional patient care and outstanding clinical outcomes. From refractive treatment to routine eye and contact lens examinations, no other UK optical business can offer the same clinical diversity and opportunities for accelerated career development. Our career pathways are unique in the sector. Through continued investment in our people and technology, Optical Express offers a huge variety of exciting career opportunities at our clinics across the UK, Ireland and mainland Europe. We have a comprehensive and rolling training programme tailored for optometrists, nurses and ODP’s so even if you have no previous refractive experience, we can help you acquire new skills. Across our business we also have a range of non-clinical roles from receptionists and administrators to marketing, HR and finance professionals, each of whom play a key supporting role in the day to day delivery of our services.

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