Patient Administrator - Night Admin | Chelsea and Westminster Hospital NHS Foundation Trust

We are seeking an enthusiastic and highly organisedMaternity Patient Administratorto join our maternity team. The Maternity Patient Administrator is the first point of contact for women, birthing people, their family and visitors attending the Trust via the Maternity Reception entrance and is expected to demonstrate a high level of professionalism, care, courtesy and respect when greeting patients. Working in a busy environment, Maternity Patient Administrator will manage the administrative processes to support the effective running of the Maternity Services as part of a Night rota, including bank holidays.

The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs. The Patient Administrator will provide effective and efficient administrative support to a team liaising with patients, doctors and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times., · Provide a professional and welcoming first point of contact for patients, families, and visitors attending the maternity unit.

· Manage patient appointments and referrals, ensuring accurate booking and scheduling in line with NHS guidelines.

· Maintain and update patient records using the hospital's digital systems (e.g., Cerner, BadgerNet, or similar maternity systems).

· Support the midwifery team with administrative tasks such as data entry, scanning, filing, and document preparation.

· Ensure accurate and timely registration of births in accordance with NHS and legal requirements.

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites-Chelsea and Westminster Hospital and West Middlesex University Hospital-along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.