Patient Administrator

Are you passionate about making a difference in patients' lives through excellent administrative support? We're looking for a proactive and compassionate Patient Administrator to join our dedicated team in Eastbourne and help deliver a seamless healthcare journey for our patients.

As a Patient Administrator, you'll play a vital role in supporting our clinical pathways and helping patients access the care they need-from physiotherapy and orthopaedics to pain management and rheumatology.

The Office opening hours are Monday to Thursday 8:00 am - 6:00 pm and Friday 8:00 am - 5:00 pm with the office closed on weekends and bank/public holidays.

About the Role:

+ Communicating with patients via phone, email, and Accurx messaging throughout their journey from referral to discharge.
+ Coordinating appointments, diagnostics, and referrals to external providers.
+ Supporting clinicians with accurate and timely access to patient notes and results.
+ Resolving queries and contributing to a smooth-running, patient-focused service.
+ Participating in team training and development sessions.

We'll provide full training to help you thrive in the role and grow your skills in our systems and processes.

+ Experienced in administration, ideally in a healthcare setting.
+ Confident with phone and written communication.
+ Adaptable and team-oriented, with the ability to respond effectively to changing priorities and support colleagues as needed.
+ Organised and Proficient in Microsoft Office and general IT systems.
+ Familiar with ERS and System One (desirable but not essential).
+ Positive, proactive, and ready to make a real impact.

Due to the nature of work here at Horder Healthcare, and to ensure that we remain committed to our Safeguarding policy, any applicant upon an initial offer of employment will be subject to pre-employment checks, including an Enhanced Disclosure and Barring Service (DBS check). References and Occupational Health checks will also be taken up before appointment.