Patient Admin Services Senior Booking Clerk

To provide comprehensive administration services to support all functions of the Appointment Booking Centre.

To deliver an effective call centre and booking management service supporting patients and patient carers through the patient pathway for a range of clinical services

The post holder will be required to undertake a range of tasks working in a busy, fast-paced environment. Tasks include accurate data input, booking outpatient appointments, booking interpreters, the use of electronic call handling systems, the use of processes and procedures relating to Patient Access and

The post holder is required to ensure that all duties are carried out to a high professional standard whilst delivering a friendly, patient-centred service.

Main duties of the job

To communicate with a wide range of patients, carers, GPs, clinicians, work colleagues, on a daily basis, by verbal, written or electronic.

To provide an efficient appointment booking service to patients/carers within the relevant timescale, recording Information onto the electronic system.

To ensure all telephone enquiries are handled politely and sympathetically in a professional timely manner.

Liaise with clinical teams/Medical secretaries, for referrals requiring clinical triage and taking appropriate action as directed upon receipt of the triage decision.

Downloading and scanning of referrals.

Escalate capacity constraints to Team leader.

Retrieval of daily emails, ensuring appropriate redirection.

To support patients concerns, escalating to the appropriate team as required to support in the resolution of any query.

Register all patient demographic details, accurately and in a timely manner on all electronic systems.

Book interpreters for patient appointments where required.

Daily management of own workload, seeking any other administrative duties when necessary.

Meet Trust requirements for mandatory training and participate in the annual appraisal process to fully carry out their duties, or identify training in their Personal Development Plan.

Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.

Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.

Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.

Forward Thinking Birmingham (FTB) Mental Health Services are a unique, innovative community and inpatient mental health partnership. Alongside partners FTB offers care pathways of mental health assessment and treatment for young people aged 0-25 years old.

Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.