Pathway Team Leader (Waiting List Office)

The Paediatric Team are looking to appoint an organised and motivated individual to join the Waiting List Office at Royal Derby Hospital as a Waiting List Team Leader. This is a part-time role working 30 hours per week. The post holder will lead the day-to-day management of the waiting list team, supporting the delivery of an efficient and responsive administrative service to patients, families and clinical teams. This role is key to ensuring patients are booked appropriately, pathways are managed effectively and RTT standards are maintained. The successful candidate will be confident working in a fast-paced environment, able to prioritise workloads and support the team to meet service demands.,

• Lead and manage the waiting list team on a day-to-day basis, including workload allocation, supervision and performance support
• Ensure effective staff management including sickness absence, annual leave and maintaining adequate cover to support service delivery
• Support staff development through training, guidance and day-to-day leadership
• Oversee the management of patient pathways, ensuring patients are booked in line with clinical priority and RTT targets
• Monitor and validate waiting lists to support the reduction of long waiters and ensure data accuracy
• Liaise with consultants, clinical teams and booking staff to resolve pathway queries and support service delivery
• Attend and contribute to operational, RTT and theatre planning meetings
• Ensure high standards of customer service when dealing with patients and families
• Identify and support service improvements to enhance efficiency and patient experience
  
  A good understanding of RTT pathways and previous waiting list experience is essential for this role.
  
  As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work. In return we will offer:
• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
Key Facts:
• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.