Pathway Support

To provide a range of clerical & receptionist support services and general office duties tothe Dermatology department teams by ensuring that case notes are complete with relevant documentation and investigation/test results. To ensure patients are contacted in respect of offers of appointment dates and times. This post is a Fixed term/Secondment due to time limited funding. If you are considering applying for an internal secondment, please ensure you have discussed this with your line manager and obtained their support prior to submitting your application. Please be aware that there is no guarantee that you will be released from your substantive post, so you should seek approval before applying as you are applying or a Secondment.

• To be the focal point for reception of patients of relatives and carers in order to ensure a high standard of service is maintained at all times.
• Effective liaison with the relevant wards and departments within the hospital and with patients and other health care providers associated with the Consultant, his/her team to ensure a prompt and effective communication system.
• Assist in the upkeep of the departmental clinical information and general filing of correspondence.
• Deal with queries in a timely manner via the telephone or face to face, escalate as appropriate.
• Requesting investigation and test results as identified at either the last attendance or on the referral letters and flagging missing items to clinic receptionists.
• Include appropriate clinic outcome form to allow for the outcome of the consultation to be recorded (added to waiting list, discharged etc.) by clinic reception staff.
• Responsible for the regular case note maintenance and accurate filing.
• Responsible for the monitoring / selection of future waiting list patients.
• An understanding of the 18-week RTT process and a knowledge of the Trust Patient Access Policy and an agreement to adhered to these policies according to National Trust Guidelines.
• Working to strict Trust and Government policies and Waiting list management and 18 weeks guideline
Closing Date of Advert: 17 September 2026 Interview Date: 1 October 2026 As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work. In return we will offer:
• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
Key Facts:
• We see on average 4810 OP appointments a day., UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AI-generated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.
Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers Impacts of the changes to the UK immigration policy Learn more about changes to UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa. Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).


• We are the 4thbusiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.