Pathway Coordinator / Medical Secretary

The General Surgery & Urology Business Unit has an exciting opportunity to appoint three Pathway Co-ordinators (Medical Secretary) on a full time permanent basis.,

• Editing and dispatch of clinical correspondence related to NHS medical patients within agreed timescales and quality standard
• Be a point of contact for patients and medical staff ensuring queries are answered with skill, sensitivity and in a courteous and professional manner.
• Excellent organisational and communication skills
• Ability to work independently and as part of a team
• Knowledge of Word, Excel, T-Pro, Ormis, Cito and e-mail systems
• Diary management
• Telephone queries
• Working to strict Trust and Government policies and Waiting list management and 18 weeks guideline
• Supporting Medical Secretaries with booking patients for surgery
• Support Medical Secretaries with general administration
  
  Applicants must be confident communicators with the ability to liaise with staff at all levels. You will need to have proven organisational skills, good knowledge of IT systems, and be able to confidentially deal with queries from patients and staff. You will need to be an enthusiastic, motivated team player, with excellent problem-solving skills.
Previous administration is essential, ideally in the NHS however full training on IT systems and processes will be provided.

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work. In return we will offer:
• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
Key Facts:
• We see on average 4810 OP appointments a day.
• We are the 4thbusiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.