Pathway Coordinator Administrator

The post holder will work as an integral part of the team, liaising withmedical staff including Consultant Physicians, Specialist Registrars, nursingand other medical staff allocated in the department. Admin Team Leaderand Team Manager, Secretaries and administrators within the service.Clients, Carers, Primary Care Networks, GPs, other Trust and Healthcareservice providers, Social services and various internal and external agenciesand departments.,

• Work positively with colleagues to maintain effective working relationship
• Act as the first point of contact for CMHT Hubs, recording patient details, reasons for contact and agreed actions on SystmOne.
• Screen, review and process referrals from GP practices and other sources.
• Attend Hub meetings and provide feedback on service quality and accessibility to identify gaps and improvement opportunities.
• Manage callers' expectations by providing timely, accurate non-clinical information.
• Use appropriate verbal and non-verbal communication to meet the needs of diverse service users.
• Ensure information is accurately recorded in patients' electronic records.
• Maintain working knowledge of relevant IT systems and applications.
• Receive, prioritise and distribute calls, emails and mail, escalating matters when required.
• Maintain confidentiality and manage records in line with Caldicott guidelines, ensuring high-quality documentation.
• Undertake administrative duties relating to referrals, bookings and liaison within agreed timescales.
• Provide administrative support to the multidisciplinary team, including arranging meetings and producing documents and reports.
• Monitor demand against capacity, escalate concerns in line with protocols, and use Tableau reports to support timely review of referrals and avoid breaches.
  
  CNWL are committed to progressing and supporting their staff with career development and training and ensuring staff health and well-being and job satisfaction.