Pathology Service Desk Technician

This role is based in Laboratory IT within Department for Laboratory Medicine. The role is office based covering our busy service desk working core office hours. The successful candidate will have good communication and customer service skills., Participate in the provision of an efficient, responsive, effective and customer focused service through the management of a Service Desk as first point of contact and provision of first and second line support for Pathology applications.

Be the first point of contact within Labs IT for all queries, incidents, problems and requests.

Accurately log Labs IT-related calls for incidents, problems and requests received by telephone, electronically or in person using the Trust's Service Desk system.

Manage the user experience and their expectations by keeping them updated on the status of their reported incident.

Liaise with third party suppliers where incidents have been escalated to, obtain feedback of resolution progress in order to keep the user updated on progress.

Take ownership of open calls logged on the Service Desk system, liaising with other departments to ensure efficient, effective, timely resolution of calls.

Liaise closely with Users to manage user support incidents, problems and service requests to a satisfactory conclusion, providing full information and advice and investigating complaints in line with departmental policy.

Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe - a great place to shape your career.

With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.

At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes.

Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.At MFT, your role matters, your impact is real, and you're part of something bigger from day one.