Pathology Digital Support Analyst - Entry Level

The post holder will work as part of the Pathology IT team to maintain and support digital systems within Pathology such as first line support, audit and routine system maintenance.

The Pathology Digital Team supports the implementation and development of digital tools and systems within pathology services. Bringing together a mix of technical, clinical, and operational expertise, the team focuses on improving workflows through quality management, data management, and system integration. Their work helps ensure that pathology departments can operate more efficiently, reliably, and in line with evolving healthcare technologies.

The post holder will play a key role in providing first-line support for digital systems within the Pathology department. Working closely with end-users, the Pathology IT team, and external suppliers, they will investigate, log, and resolve technical issues to ensure the smooth operation of critical information systems. A significant focus of the role will also involve extracting and reporting data from Pathology IT systems to support operational, clinical, and statutory reporting requirements., o Perform daily maintenance and housekeeping of digital systems (primarily iLab Apex) within Pathology.o Work directly with system users to investigate issues, accurately define problems and provide first line support for Pathology digital systems.o Perform data extraction and reporting from digital systems within Pathology.o Provide first line support for digital system within Pathologyo Correct data errors, perform patient merges and help maintain data integrity across Pathology systems.o Provide user training and support for common system functions and digital processes within Pathologyo Partake in testing of new solutions and changes to digital system in Pathology, supporting upgrade and implementation projects.o Install, configure and help maintain PC's, IT hardware and software within Pathology by working alongside The Health Informatics Service.o Work under the guidance of more senior Pathology IT team colleagues to prioritise workload and escalate issues appropriately when demand
cannot be met. Work is managed not supervised.o Log incidents and service requests with third-party suppliers, ensuring clear documentation and timely follow-up.o Maintain comprehensive documentation of system configurations, reporting processes, and data definitions

CHFT is an integrated Trust of 6,500+ colleagues providing hospital and community services to patients and communities across Calderdale and Kirklees. We are rated as 'Good' by the Care Quality Commission, are a top performing Trust for Elective Recovery, Emergency and Cancer Care and widely acknowledged as a national digital lead when it comes to caring for people across our local and regional systems.

Our people are at the core of everything we do, hence our commitment to One Culture of Care. Our focus is to care for and support each other in order to provide outstanding compassionate care to our patients. That is why we are looking for an inclusive collaborative, creative, innovative and compassionate leader to join us in this role.