Passenger Transport Coordinator

Eleanor Lodge provides exceptional levels of support to adults aged 18 and over with learning disabilities and mental health needs. Situated in Delapré, Northampton, it offers a welcoming environment where customers can enjoy an enhanced quality of life. We also provide domiciliary care services to adults living independently within the community.

In addition to our residential and domiciliary care services, Eleanor Lodge operates as a Day Centre, providing a range of enjoyable activities, social opportunities, and community-based experiences for adults living in residential services, supported living, independent living, or with family members. The service promotes wellbeing, independence, confidence, and meaningful social connections in a safe and welcoming environment.

Our benefits

You can also see our full list of employee benefits on our careers site here:

Why you should work for us | West Northamptonshire Council

What will you be doing?

As a Transport Scheduler, you will be responsible for planning and coordinating transport arrangements for customers attending Eleanor Lodge's Day Centre and community-based activities across Northamptonshire. Using a computerised scheduling system, you will organise efficient pick-up and drop-off journeys, taking into account customer locations, attendance times, individual schedules, and driver availability.

Working with a complex two-week rota, you will coordinate transport for up to 23 customers, some attending full-day sessions and others attending for shorter activities throughout the day. You will allocate journeys to staff who drive the service's minibuses, ensuring routes are planned efficiently and customers are collected and returned safely and on time.

The role is office-based and requires excellent organisational skills, attention to detail, and the ability to manage changing transport requirements while maintaining accurate schedules and records. You will liaise with drivers, Community Support Workers, customers, carers, and external professionals to ensure the smooth delivery of transport services.

Highly organised, dependable and able to manage multiple priorities while maintaining accuracy and attention to detail, with a natural ability to plan and coordinate services in a busy environment. Strong administrative experience, including managing records, processing information and working with financial systems and procedures, is essential, alongside confidence in using Microsoft Office applications such as Word, Excel and Outlook, with excellent IT and keyboard skills.

A professional and approachable communicator, comfortable liaising with a wide range of people and producing clear and accurate correspondence and documentation. The ability to work independently, prioritise workloads, meet deadlines and adapt to changing service needs is key, as is a good understanding of confidentiality, data protection and GDPR. An awareness of equality, diversity and the varied needs of the people who access our services is also important.

A good standard of education, including English and Maths, together with an NVQ/QCF Level 2 qualification in a relevant subject, or equivalent administrative experience, is essential.

A Level 3 qualification in a relevant subject would be advantageous, as would experience of supporting less experienced colleagues, working with management information systems and an understanding of local authority services and the communities we support.

Most importantly, a positive and collaborative approach, a passion for delivering an efficient and reliable service, and a commitment to our THRIVE values will help make a real difference to the adults who access Eleanor Lodge and its services.

At West Northants Council, it's about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

Our vision is 'to make West Northants a great place to live, work, visit and thrive'. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.

We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner

The following film was created by us to communicate our intentions - watch WNC colleagues explain

18.5 hours per week. Hours can be worked flexibly, at your discretion, between

7:00am and 10:00pm, provided transport schedules are planned and maintained to meet the needs of the service.

This role is exempt from the Rehabilitation of Offenders Act 1974 and therefore subject to an enhanced DBS certificate. It is also a regulated activity and will be subject to a Children and Adults Barred List check. West Northamptonshire Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.

Please note that