Passenger Assistant

We work closely with schools, families and specialist services to make sure every pupil receives the support they require during their journey to and from school. As a Passenger Assistant, you'll be part of a friendly, dedicated group who share a commitment to safeguarding, inclusion and providing a calm, supportive environment from the moment pupils step on board. About the role Duties include:

• Assisting in the transport of children and young adults in a safe, caring manner, ensuring their welfare is prioritised
• Providing care duties associated with transport services. For example, assisting passengers to prepare for their journey; on or off the vehicle; and ensuring passengers are safe and comfortable when they are on the vehicle
• Working as part of a team in the delivery of the service
• Operating the vehicle tailgate-lift during the boarding and alighting of passengers in wheelchairs following appropriate training
• Ensuring the safe application of wheelchair clamps and straps and other specialist equipment
• Ensuring that all communication issued by the service is followed and adhered to
• Complete records as required by team procedures
Passenger Assistants will be aware of delivering support for any special needs of the children on board the vehicle and be able to react to requests and incidents by following the child's risk assessment or reporting upward to senior staff. Full training will be provided in order for Passenger Assistants to deliver specific care requirements. Reporting to the Senior Transport Co-ordinator, the Passenger Assistant will work with the Driver of the vehicle as part of a two-person crew.

We are looking for caring, compassionate, and professional individuals who can provide a friendly and consistent service with the following qualities and skills,
• Strong interpersonal skills with the ability to interact for clients from a variety of backgrounds including children, parents, and school staff
• Ability to follow care instructions as delivered and provide updates when requested
• Basic reporting and documentation skills ability for compiling required reports
• Ability to assist clients on and off the buses and be able to manage bus steps, doors, straps, and harnesses
• Additionally, the selection process will look at proximity to the planned routes. Please state your location clearly in your application form.
Desirable
• Background in working with children with SEN
English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).