Passenger Assistant

Do you enjoy helping people and making a difference in your community? We're looking for a caring and reliable Passenger Assistant to support the safe and comfortable transportation of children, young people, older adults and vulnerable passengers across Luton.
In this rewarding role, you'll assist passengers throughout their journey, build positive relationships with service users and carers, and provide a friendly, professional service at all times. You'll need to communicate clearly and sensitively with a wide range of people, respond calmly in emergency situations, and work flexibly when unavoidable delays occur.

We're looking for someone with experience working with the public, excellent communication skills, and an understanding of equality, diversity and inclusion. You'll be confident assisting passengers with mobility needs, including lifting mobility equipment and supporting those with walking difficulties, using passenger lifts following appropriate training.
You'll also be willing to complete regular training, including Safeguarding, First Aid, Dementia and Autism Awareness, GDPR and PATS.
If you're patient, compassionate and committed to helping others travel safely and independently, we'd love to hear from you., Applicants for this public-facing post will need to demonstrate the ability to converse, and provide effective help or advice, fluently in spoken English
On occasions, we may close a vacancy early due to a very high number of applications being received.

Our ambitious Luton 2040 Vision - that no-one in Luton will have to live in poverty - is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.
The people of Luton depend heavily on this council - and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?

Please to learn about Luton Council Employee Benefits.