Parts Telesales Team Leader

We have an exciting opportunity for a Parts Telesales Team Leader to join our busy Parts Plus Distribution Centre in Segensworth. You will be responsible for leading, managing and motivating the Telesales team to achieve and exceed sales targets. Through this team, you will establish strong relationships with our customers by providing expert knowledge and support, while giving a world class customer experience. The Opportunity: As a Parts Telesales Team Leader, you will:

• Measure and coach the Telesales team performance to strive for 100% customer satisfaction;
• Work closely with the Business Development Executives and Centre Managers to ensure Customer promotions and campaigns are executed;
• Liaise with the Warehouse team to ensure all returns and credit sales transactions are dealt with and authorised;
• Liaise with the Accounts team to support Customer account queries., Successful candidates will be subject to appropriate pre-employment checks, including right to work verification and DBS checks.
  
  Effective communication (verbal and written), customer service and organisational skills in order to professionally interact with customers face to face and over the phone;
• Commitment to delivering customer service excellence;
• A good standard of verbal and numerical reasoning;
• A keen eye for detail;
• Previous experience in a target driven supervisory role;
• Core skills in computing (essential), including web systems, email and use of excel;
• A full UK driving licence.
  
  Hendy Group is a family-run business with over 80 sites along the South Coast. At Hendy, we aim to deliver a premium experience as we have done for 165 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.
  
  As well as a competitive salary, we offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following benefits:
• Bespoke induction and learning programme and comprehensive ongoing training throughout your career;
• Enhanced family leave benefit;
• Life Insurance;
• Bupa Healthcare Cash Plan for you and your family;
• Opportunity to join the company pension scheme;
• 25 days holiday (plus bank holidays), increasing with length of service;
• Discounts on new vehicle, used vehicle, service and parts purchases;
• Various perks and discounts with high street and online retailers and services.
Hendy Induction - please be advised that any new starters joining the business in their first week will be expected to attend a structured induction programme that will involve 2 days at our training academy in Portsmouth. More details will be shared at interview.