Parts Advisor

Professional working environment that values appearance and professionalismDuties of a Parts Advisor: Develop and maintain strong relationships with customers to generate repeat and new business
Receive parts orders, interpret customer needs, and provide expert advice on additional requirements or alternative options
Match customer orders with stock items, identify unavailable parts, and organise for delivery or stock transfer
Ensure all orders are processed accurately, invoiced, and dispatched on time while keeping customers informed of progress
Maintain high standards of customer service and departmental image in line with company policies
Handle customer inquiries and resolve complaints efficiently, escalating unresolved issues when necessary
Adhere to all statutory requirements, health and safety policies, and trade standards during daily operations

Ensure courteous treatment of all internal and external contacts, delivering an excellent brand experienceRequirements: Proven experience as a Parts Advisor, preferably within a motor trade after-sales environment
Full UK driving licence is essential
Well-presented with a professional appearance
Excellent organisational and communication skills
Ability to work effectively both independently and as part of a team
Knowledge of automotive parts systems and customer service best practices is desirable