Partnerships Compliance & Performance Officer

We`re looking for a proactive and analytical Partnerships Compliance & Performance Officer to join our Managed Agents and Partnerships Team at GreenSquareAccord. This is a key role where you`ll take the lead in shaping and managing our Performance and Risk Framework across Managed Agent partnerships. You`ll play a vital part in ensuring high-quality service delivery, strong compliance standards, and effective contract performance helping us provide safe, well-managed homes for our customers. You`ll also act as the main point of contact for compliance-related matters, working closely with internal teams and external partners to resolve issues, manage risk, and drive continuous improvement. What You`ll Be Doing

• Leading the development and delivery of a Performance and Risk Framework
• Monitoring compliance, including fire safety actions and statutory requirements
• Acting as the key liaison between GreenSquareAccord and Managed Agents
• Managing escalated repairs and complex compliance issues to resolution
• Producing performance reports, dashboards, and actionable insights
• Identifying risks, trends, and opportunities for service improvement
• Supporting the rollout of management agreements, SLAs, and lease terms
• Building strong relationships with internal teams and external partners
  
  We`re seeking someone who combines strong technical knowledge with excellent communication and problem-solving skills.
You`ll ideally have:
• Experience in housing management, compliance, or partnership working
• Knowledge of housing legislation and regulatory compliance
• A proven track record in performance monitoring and reporting
• Experience handling complex repairs or compliance issues
• Strong analytical skills and the ability to interpret data
• Excellent stakeholder management and communication skills
• Confidence working independently and making informed decisions
Bonus if you have:
• A housing-related qualification or CIH membership
• Experience with systems like MRI, Orchard, or similar
• Knowledge of supported housing or managed agent environments
  
  We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive.
We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest. Everyone deserves a home, it`s a place from which we build our future, we thrive at home. We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most. Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them. We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system. The GSA Way We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way. A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is. Our five core commitments are:
• We believe our customer is everything
  
  In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes:
• 25 days annual holiday entitlement
• A defined contribution pension scheme.
• Trust based flexible working and a Confidential Employee Assistance Programme (EAP).
• Two days paid volunteering leave per year
• Buying and selling of annual leave
• Opt-in health cash plan with cover on eye test and glasses, Dental, therapy and much more!