Partnership Services Lead (Central)

This is a pivotal leadership role, driving the transformation of our Partnership Services. As one of three Partnership Services Leads, you will be on the department senior management team and will work together with the Head of Partnership Services to co-shape the strategy, performance indicators, and budget of the department. You will hold accountability for implementing the strategy and will have accountability of the budget relating to your area. You will lead a team of Partnership Advisors through a significant change programme and help transform how we support recipients with their hearing loss. You will ensure that the service responds to the whole person and their changing hearing journey, not simply the maintenance of the dog partnership. You will combine strong people leadership with service improvement, change leadership, performance management and data-informed decision-making. You will translate the Partnership Services strategy into clear day-to-day expectations and professional standards, build capability within the team, and ensure recipients receive a consistent, proactive and person-centred service. This is not a technical dog-training role. Specialist expertise will be available from colleagues across Dog Training, Healthcare, Support Pathways and other specialist teams. Your role is to bring the right expertise together around the recipient and make sure it results in better experience and outcomes.,

• Person-centric service delivery
• Performance, quality and standards
• Change and transformation
• Contribute Person-centric service delivery
• People leadership and culture
• Performance, quality and standards
• Change and transformation
• Cross-departmental working
• Risk, safeguarding and resources, Please note we're not responsible for the content of job ads, as they're posted by the recruiter. We'll aim to resolve the reported issue and we'll use your feedback to improve the quality of our ads.
  
  Employee Assistance Programme
• Death in Service Payment
• Annual leave enhancements recognising long service
• Day off for your birthday
• Defined contribution group personal pension plan
• Enhanced sick pay
• Enhanced maternity, paternity and adoption pay
• Eye care
• Hearing tests
• Learning and Development opportunities
• Discounts on merchandise at Hearing Dog gift shops
• Pet Dog Policy