Partner Support Executive

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don't tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life. The Partner Support Executive is key to ensuring an efficient overall performance from the operational hub, ensuring service levels are maintained across the operational estate within CBMF (Close Brothers Motor Finance) and close collaboration with sales leadership and account management teams. The Partner Support Executive position sits between sales and operations teams and provides transactional support to the Account Managers with account and proposal queries, evolving dealer partner needs and focused dealer funding support. RESPONSIBILITIES Sales Support:

• Proactively supporting our dealer partners with transactional business and commercial related queries and operational efficiencies (e-mail or telephone).
• Proactively engaging with the sales account management team to optimise the dealer partner experience and commercial performance.
• Professionally responding to dealer calls and maintaining strong relationships.
• Utilising Salesforce.com (CRM) to enrich dealer partner data to support sales activities, and improve dealer efficiencies.
• Supporting with dealer commission payments and any associated pricing queries
• Providing sales support on dealer oversight queries. HPI clearance, return of advanced monitoring and Invoice follow up and recovery.
• Supporting sales colleagues on complex complaint handling, consulting with dealer partners to ensure good customer outcomes.
• Providing focused support for the dealer funding proposition
• Adhering to set sales and operations policies and procedures
• Working effectively within a workflow management structure
• Managing the dealer onboarding process at 30, 60 and 90 day stages
Risk & Compliance:
• Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required.
• Proactively record any Bwise incidents and Anti Money Laundering failings, escalating to relevant departments where necessary.
  
  Excellent customer service and relationship management skills
• Previous experience in service and relationship management skills
• Demonstratable experience of working within a structured process
• Excellent organisational skills
  
  For roles offering hybrid working: At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.
Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250. To find out more about Close Brothers, please visit our careers page: To find out more about life at Close Brothers: To find out more about our benefits: To find out more about our commitment to creating an inclusive environment: The Company Close Brothers is a UK specialist banking group providing lending and deposit taking. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange. Our specialist lending and deposit solutions include:
• Commercial: Offers specialist and predominantly secured lending principally to the SME market.
• Retail : Provides intermediated finance through motor dealers, motor finance brokers and insurance brokers, and savings products for individuals and corporates.
• Property: Offers residential development finance to established UK property developers, funding for commercial properties, and bridging and refurbishment loans.
At Close Brothers, we are here to help people and businesses thrive over the long term. Through our deep sector knowledge and expertise, focus on delivering excellent and specialist service, and strength of established relationships, we support our customers through the cycle. Our values of deep expertise, consistent service and long-term relationships embody our distinctive culture and customer-centric approach. We also recognise our responsibility to help address the social, economic and environmental challenges facing our businesses, employees and customers, now and into the future.

Private medical Discounted health checks Stakeholder pension contribution Gym discounts Cycle to work scheme Gym discounts Purchase additional holiday