At Park Holidays UK, we recognise that our people are our most valuable asset. Our commitment to investing in employee training and development is reflected in our prestigious Gold Investors in People Award. If you are driven and have a passion for helping people realise their dreams, we want you on our team! Join us today!

Job Summary
We are seeking a detail-oriented and customer-focused Partner & Group Bookings Co-ordinator to manage and co-ordinate group bookings and partnerships. The successful candidate will be responsible for handling reservations, managing partner relationships, and ensuring seamless communication between clients and internal teams. This role plays a key part in delivering excellent service and ensuring a smooth booking experience for groups and partners.

Job Duties
-Coordinate group bookings from initial inquiry to post-booking follow-up, ensuring all details are accurately recorded and communicated.
-Build and maintain strong relationships with partners and group clients, addressing questions, requests, and special requirements.
-Collaborate with internal departments, such as Operations, Marketing and Holiday Sales to ensure all arrangements are in place for group arrivals.
-Manage contracts, payment processing, and confirmation details for group bookings, ensuring compliance with company policies.
-Track and monitor booking trends, identifying opportunities to optimise and grow group sales.
-Prepare and deliver regular reports on group and partner booking metrics to the Yield Manager.
-Assist in the development of promotional materials and presentations to support partnership initiatives.
-Maintain accurate records of partner agreements and ensure timely follow-up on renewals and feedback.
-Also attending in person events outside of working hours.

Qualifications
-In lieu of the above education requirements, a combination of experience and education will be considered.
-Previous experience in a reservations, sales, or customer service role, ideally within hospitality or travel.
-Strong organisational skills and attention to detail with the ability to manage multiple bookings and deadlines.
-Excellent communication and interpersonal skills, with a customer and guest-centric approach.
-Proficiency in reservation software and Microsoft Office Suite.
-Good general standard of literacy, numeracy, and IT skills.
-Ability to work independently and as part of a team in a fast-paced environment.
-Positive, proactive attitude with a focus on delivering exceptional service to partners and group clients.
-Build and maintain strong relationships with partners and group clients, addressing questions, requests, and special requirements.

We believe that our people are our greatest asset, and we are committed to investing in their training and development. We offer comprehensive training and support to help you succeed in your role and grow your career with us.

Benefits

At Park Holidays UK, you'll be part of an industry-leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members - it's one of the key things that sets us apart.

We'll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development.

Employee Benefits at Park Holidays UK include:

-Generous discount on holidays across our parks
-Discount on all food and beverage items on park
-Free premium eye test voucher
-Access to the Helphand app offering health, wellbeing, and retail discounts
-Comprehensive Employee Assistance Programme
-Discounted gym memberships
-Employee referral scheme
-Sales referral scheme
-Free expert mortgage advice
-Company pension scheme
IND1

In lieu of the above education requirements, a combination of experience and education will be considered.
-Previous experience in a reservations, sales, or customer service role, ideally within hospitality or travel.
-Strong organisational skills and attention to detail with the ability to manage multiple bookings and deadlines.
-Excellent communication and interpersonal skills, with a customer and guest-centric approach.
-Proficiency in reservation software and Microsoft Office Suite.
-Good general standard of literacy, numeracy, and IT skills.
-Ability to work independently and as part of a team in a fast-paced environment.
-Positive, proactive attitude with a focus on delivering exceptional service to partners and group clients.
-Build and maintain strong relationships with partners and group clients, addressing questions, requests, and special requirements.

We believe that our people are our greatest asset, and we are committed to investing in their training and development. We offer comprehensive training and support to help you succeed in your role and grow your career with us.

At Park Holidays UK, we recognise that our people are our most valuable asset. Our commitment to investing in employee training and development is reflected in our prestigious Gold Investors in People Award. If you are driven and have a passion for helping people realise their dreams, we want you on our team! Join us today!

At Park Holidays UK, you'll be part of an industry-leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members - it's one of the key things that sets us apart.

We'll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development.

Employee Benefits at Park Holidays UK include:

-Generous discount on holidays across our parks
-Discount on all food and beverage items on park
-Free premium eye test voucher
-Access to the Helphand app offering health, wellbeing, and retail discounts
-Comprehensive Employee Assistance Programme
-Discounted gym memberships
-Employee referral scheme
-Sales referral scheme
-Free expert mortgage advice
-Company pension scheme
IND1