Part-Time Centre Assistant

CAPTION: Job details

• Posting date: 05 May 2025


• Salary: £24,571.00 to £26,231.00 per year, pro rata


• Additional salary information: 24571 - 26231


• Hours: Part time


• Closing date: 01 June 2025


• Location: RSPB UKHQ - The Lodge, SG192DL


• Company: Vacancy Filler


• Job type: Permanent


• Job reference: MAY20257754

Summary

We are looking for an enthusiastic team player to join us as a Centre Assistant at The Lodge reserve, Sandy, and help us deliver fantastic customer service. The main focus of this Centre Assistant role is to serve customers in the shop and ensure they have the best experience possible. You will also help maintain the retail displays, process deliveries, operate the till, and respond to visitor enquiries in a friendly and professional manner. You will also work in the cafe when necessary. Working on a nature reserve means there's always plenty going on and you'll need to be prepared to deal with almost anything. You will receive full training and support on all aspects of RSPB Retail and Food & Beverage, which will enable you to drive sales, be a positive role model to the team, and an ambassador for the RSPB.

Key Responsibilities:

• Ensuring the retail store is delivering the highest standard of customer care.


• Working with the retail management team to achieve financial targets and Key Performance Indicators to deliver against retail store goals.


• Ensure the retail store is commercially merchandised and stock levels are appropriate.


• Ensuring all retail admin, operating processes, security including cash handling and health and safety in the retail store adheres to RSPB procedures.

The successful candidate will be available to work during the day (no evenings), and weekend and Bank Holiday working will be essential. The role is for 17.5 hours working Tuesday, Saturday, Sunday / Monday and Wednesday over a 2 week rota.

Essential Qualifications, Knowledge and Skills

• Enthusiastic approach to work.


• Excellent verbal and written communications skills.


• Ability to plan and prioritise workloads.


• Problem solving skills and ability to work on own initiative.


• Ability to manage and respond to customer needs and feedback.


• Able to build and maintain strong working relationships.


• Ability to work as part of a team.


• GCSE Maths and English or equivalent.


• Computer literate.

Desirable qualifications, knowledge, skills, and experience

• Experience of working at a retail environment/visitor attraction.


• Experience of working in a sales background.


• Retail certificate.


• Knowledge of Health and Safety in the workplace.


• Merchandising skills.


• Till operation and payment handling.

This is a Permanent, Part-Time role for 17.5 hours per week. Please note that we are actively recruiting for this role and reserve the right to close this vacancy once sufficient applications have been received. For further information please contact peter.bradley@rspb.org.uk.

As part of this application, you will be asked to provide a copy of your CV and complete a short form. There will be an option to include a cover letter where you can explain how you meet the criteria set above.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature's side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract. Before applying for this role, we recommend reading through the candidate guidance notes attached to the top of this advert.

#s1-Gen

We are looking for an enthusiastic team player to join us as a Centre Assistant at The Lodge reserve, Sandy, and help us deliver fantastic customer service. The main focus of this Centre Assistant role is to serve customers in the shop and ensure they have the best experience possible. You will also help maintain the retail displays, process deliveries, operate the till, and respond to visitor enquiries in a friendly and professional manner. You will also work in the cafe when necessary. Working on a nature reserve means there's always plenty going on and you'll need to be prepared to deal with almost anything. You will receive full training and support on all aspects of RSPB Retail and Food & Beverage, which will enable you to drive sales, be a positive role model to the team, and an ambassador for the RSPB.Key Responsibilities:Ensuring the retail store is delivering the highest standard of customer care.Working with the retail management team to achieve financial targets and Key
Performance Indicators to deliver against retail store goals.Ensure the retail store is commercially merchandised and stock levels are appropriate.Ensuring all retail admin, operating processes, security including cash handling and health and safety in the retail store adheres to RSPB procedures.The successful candidate will be available to work during the day (no evenings), and weekend and Bank Holiday working will be essential. The role is for 17.5 hours working Tuesday, Saturday, Sunday / Monday and Wednesday over a 2 week rota.Essential Qualifications, Knowledge and SkillsEnthusiastic approach to work.Excellent verbal and written communications skills.Ability to plan and prioritise workloads.Problem solving skills and ability to work on own initiative.Ability to manage and respond to customer needs and feedback.Able to build and maintain strong working relationships.Ability to work as part of a team.GCSE Maths and English or equivalent.Computer literate.Desirable qualifications

people, and more diverse people, on nature's side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.Before applying for this role, we recommend reading through the candidate guidance notes attached to the top of this advert.

knowledge, skills, and experienceExperience of working at a retail environment/visitor attraction.Experience of working in a sales background.Retail certificate.Knowledge of Health and Safety in the workplace.Merchandising skills.Till operation and payment handling.This is a Permanent, Part-Time role for 17.5 hours per week. Please note that we are actively recruiting for this role and reserve the right to close this vacancy once sufficient applications have been received. For further information please contact peter.bradley@rspb.org.ukAs part of this application, you will be asked to provide a copy of your CV and complete a short form. There will be an option to include a cover letter where you can explain how you meet the criteria set above.We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more