Parkinson's Local Adviser - London

Our adviser teams work within local areas providing a wide range of expert information and guidance, via a variety of channels including community settings. You ll provide a personalised service that enables appropriate levels of self-advocacy and/or advocate on behalf of clients, signposting to other services as relevant. You ll empower people affected by Parkinson s, their families and carers to live lives that are as fulfilling as possible and to take an active role in their treatment becoming their own advocate in health and life, wherever possible. What you ll do:

• Provide in depth, person-centred information and guidance to clients by a range of means, including community settings, and ensuring the most efficient and effective use of resources in line with service policy
• Respond to enquiries through a range of channels and areas based on service need, keeping accurate, up to date online client records in line with practice
• Make best use of time in providing an effective client service
• Recognise and respond to potential safeguarding situations using established procedures
• Provide information on a variety of health and social care issues, including appropriate emotional support, employment and welfare benefits guidance and advocating with and on behalf of clients
  
  Background and/or current experience in health and social care
• Experience of providing health and social care information through a range of channels
• Well-developed telephone skills including active listening and questioning
• Experience of supporting and empowering people with problem solving, navigating the health and social care system and participating in their own care
• Experience managing a complex caseload effectively and efficiently
• Demonstrable digital competence, with experience of effective use of a range of tools including online case management systems or similar
• Live in the area covered by the role (London) with the ability to travel and work flexibly, Live in the area specified - North East London boroughs of Redbridge, Havering, Barking and Dagenham, Waltham Forest and Newham, and be able to travel freely and flexibly around these areas and occasionally further afield without reliance on public transport
• Provide their own broadband service with a minimum download speed of 2Mb
• Have a confidential space in which to work
• Provide occasional cover on Saturdays and/or Bank holidays
This role will require an enhanced Disclosure and Barring Service (DBS) check. You ll be required to apply for one; refusal to do so will result in the offer being withdrawn.