Parking Technician

Are you organised, customer-focused, and able to analyse complex information? Gloucestershire County Council is looking for a Parking Technician (Complaints & Appeals) to support the delivery of Civil Parking Enforcement across the county. An opportunity has arisen within Parking Services for a Parking Technician (Complaints & Appeals), helping to administer parking enforcement processes, manage appeals and complaints, maintain parking databases, and ensure Penalty Charge Notices (PCNs) are processed accurately and efficiently.,

• Process and manage parking-related complaints and appeals.
• Support the administration of Civil Parking Enforcement (Regulation 9 and Regulation 10 Penalty Charge Notices)
• Maintain parking databases, spreadsheets, and records.
• Process PCN payments and ensure compliance with financial procedures.
• Prepare cases for the Traffic Penalty Tribunal.
• Debt recovery reconciliation
• Provide professional responses to customer enquiries.
  
  Strong IT and data handling skills
• Good attention to detail and accuracy
• Organised with the ability to meet deadlines
• Effective communication skills
• Experience within Parking or a similar service area is desirable, The council is not currently able to offer sponsorship in this role. Candidates will need to have right to work that enables them to commit to at least 6 months' employment. Right to work is not transferable from a sponsored role held with another employer.
We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire's diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential. It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English. Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.


• For all your hard work, you will receive the following;
• Flexible and agile working opportunities
• 25.5 days annual leave rising to 30.5 days after 5 years continuous service
• Plus, an option to purchase 10 days of additional leave per year (pro-rata for part-time staff)
• Family friendly employer offering benefits to help support you and your family
• Career development and qualification opportunities
• Supportive and positive working environment with regular, robust supervision
• Excellent Local Government Pension Scheme (LGPS)
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
• An in-house Occupational Health service
• Employee discount scheme
• Cycle to Work scheme
• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network. Gloucestershire Salary Sacrifice Green Car Scheme (T&C's apply)