Parking Patrol Officer

Parking Patrol Officer - Network Rail Services - Cardiff Central Quay MSCP - Flexible Hours - Zero Hour Contract. £13.45 per hour. Do you have a valid SIA License? Are you customer focused? Do you work well in a team? Does this sound like you? If so, an exciting opening has arisen for a Parking Patrol Officer to join our Network Rail team based at Cardiff Central Quay MSCP. The aim of the role is to provide security patrols, resolve customer concerns and maintain the company standards of quality, cleanliness and safety. Flexible working Hours including days, nights, weekends, and Bank Holidays. What you will do:

• Provide a high standard of customer service to all car park users
• Issue Penalty charge notices where required.
• Apply problem solving skills to resolve problems and answer customer questions with empathy and on a timely basis.
• Undertake foot patrols of the car park.
• Assist customers in distress or in need of other assistance.
• Monitor activity on the car park and to deter any criminal activity.
• Maintain good relations with all customers and internal and external stakeholders.
• Liaise with the Supervisor to recommend changes in order to avoid recurring problems.
• Regulate entry and exit of vehicles to and from car park.
• Monitor the appearance of the designated car park, taking action to ensure that Company standards are achieved and maintained including litter picks and weeding as required.
• Carry out any other duties as designated by the Supervisor/Manager
  
  You will have good problem solving skills.
• You will be friendly and able to work in a team.
• You will have excellent customer service skills.
• You will have good communication skills.
  
  This is a zero hour retainer position and is primarily to cover holiday/sickness absence and special event days.
Shifts would include both days and nights which are usually 12 hours. Flexibility to cover shifts at short notice is required.