Parking Administration Officer

The two councils have a shared Chief Executive and a joint senior management team. Whilst they retain their own political structures and distinct identities, the joint management structure allows us to maximise the opportunity to deliver a wide range of good value services to our customers and communities, and operate and develop shared services, collaborative working and partnership arrangements with each other, with other councils and with key stakeholders.

The Parking Administration Officer role is designed for an ambitious individual with a genuine desire to learn and develop. Through structured training and hands-on experience, you will gain the skills and knowledge needed to support a busy and important public service. While this is a position to learn and develop in, it is a responsible role requiring a professional approach, strong attention to detail, and a commitment to delivering high standards of service in all areas. You will be responsible for reviewing and making decisions on parking-related correspondence in the appeals process, registering unpaid Penalty Charge Notices as debts through the Traffic Enforcement Centre, and ensuring all statutory processes are carried out accurately and within strict deadlines. We are looking for someone who can analyse information, review evidence objectively and make consistent decisions based on legislation, policy and guidance. Previous experience in parking services, civil enforcement, debt recovery, legal administration, appeals handling, local government or a similar regulatory environment would be advantageous, although full training will be provided. If you are looking for a role that combines customer service, investigation and decision-making, we would like to hear from you. About you The successful candidate will:

• Have strong analytical and investigative skills with the ability to interpret evidence and legislation.
• Be confident using IT systems and can quickly learn new software and processes.
• Have the ability to work independently while also contributing positively to a team environment.
• Have a keen eye for detail ensuring accuracy and consistency across a range of administrative, communication and customer service tasks.
• Remain calm, organised and professional when working under pressure and managing competing priorities.
• Be a clear and confident communicator, both over the telephone and in writing.
• Effectively plan, organise and prioritise their workload.
  
  Our staff are at the heart of what we do and are key to ensuring we deliver our We are Wychavon District Council plan (attached) to make a positive difference to our communities, our economy and our environment. We are always looking to recruit, develop and retain the very best talent we can find. So, as well as a rewarding career, we offer a range of attractive benefits, such as:
• Excellent pension scheme with employer contributions
• Generous annual leave entitlement with options to purchase additional annual leave
• Committed training programme and development opportunities
• Onsite nursery with 20% staff discount
• Discounted Gym and swim membership
• Health and Wellbeing support and a Free Employee Assistance scheme including access to counselling services
• Cycle to Work scheme
• Employee Discounts with a range of companies including EE and the Kaarp discount scheme.
We are an employer that values face to face communication, collaboration and connection, therefore all our roles have an office-based requirement with some agile working as part of the role. Please note: Wychavon District Council does not currently offer sponsorship for candidates without the Right to Work in the UK., Malvern Hills and Wychavon District Councils are rewarding places to work, with high levels of resident satisfaction and motivated staff who enjoy working for us. Located in south Worcestershire, both districts boast beautiful natural environments, a rich heritage and plenty to do and see. The districts are ranked the top two best rural places to live in the West Midlands and are amongst the top 30 in the country. We pride ourselves on being progressive organisations spending time, energy and investment on what we know matters to our residents and communities - things like supporting our town centres and rural communities, creating jobs, keeping the streets clean, reducing our carbon footprint, helping people feel safe and preventing homelessness. We are an employer that values face to face Communication, Collaboration and Connection, therefore all our roles have an office based requirement with some agile working as part of the role. So, as well as a rewarding career, we offer a range of attractive benefits, such as:
• Excellent pension scheme
• Generous annual leave entitlement with options to purchase additional annual leave
• Committed training programme and development opportunities
• Onsite nursery with 20% staff discount (Based at Pershore office)
• Discounted Gym and swim membership
• Health and Wellbeing support and a Free Employee Assistance scheme including access to counselling services
• Cycle to Work scheme
• Employee Discounts with a range of companies including EE and the Kaarp discount scheme.
Working with you Our staff are at the heart of what we do, and as a result we are always looking to recruit and develop the very best talent we can find. That's why, as well as providing a satisfying job, we offer a range of attractive benefits, generous holiday entitlements, a pension scheme, plenty of opportunities for personal development, and discounted gym membership.