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The Hongkong and Shanghai Hotels, Limited, City of Westminster

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Salary not available. View on company website.

The Hongkong and Shanghai Hotels, Limited, City of Westminster

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 5 Jul | Get your application in now before you miss out!

Closing date: Closing date not specified

Job ref: 7bde8cdada794530abea0e4ffdac83ec

Location ref: City of Westminster

Full Job Description

  • Greet all arriving and departing guests as they enter and leave the Hotel & Residences.
  • Welcome guests in the forecourt and support the team in assisting guests in getting in and out of vehicles.
  • Maintain close guest contact, and when receiving guest feedback, ensure to elevate feedback to the Management team for recovery to exceed guest expectations, in keeping with the Peninsula Service Principles.
  • Ability to give information and directions about London to guests and to drivers
  • Keep the driveway and lobby safe, clean, and clear.
  • Handle errands for guest needs.

    Thorough knowledge of customer service techniques, with a passion to deliver excellent experiences.
  • Possess experience within the Front Office in a similar capacity a good understanding of hotel operations and services.
  • Confident conversationalist always engaging with guests and colleagues.
  • Excellent time management and organization, ability to multi-task, highly adaptable, naturally positive.
  • Flexibility and capability of working under pressure.
    • We are delighted to receive your CV and will liaise with suitable candidates directly.

Direct job link

https://www.jobs24.co.uk/job/page-127073813
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