Paediatric Medical Secretary Team Leader

Please note this position is not eligible for sponsorship. Applicants must be able to demonstrate an existing and ongoing right to work in the UK for the duration of the contract without sponsorship from the Trust., The successful candidate will act as the team lead for administrative services within the department, supporting a team of medical secretaries and reception staff to deliver a high-quality, responsive, and patient-focused service. Working closely with Consultants, the Operational Coordinator and the Paediatric Management Team, the post holder will provide first-line management support, coordinate workloads, oversee staffing arrangements and contribute to the ongoing development of administrative services.,

• Provide a comprehensive medical secretarial service to an allocated Consultant and their clinical team, ensuring the delivery of an efficient, responsive and professional administrative service.
• Act as the day-to-day lead for the Medical Secretary Team and Paediatric Reception Service at Queen's Hospital Burton, promoting high standards of performance and service delivery.
• Provide operational support and first-line supervision to administrative staff, ensuring workloads are managed effectively and service priorities are achieved.
• Act as a key point of contact for Consultants, administrative colleagues and the wider multidisciplinary team, facilitating effective communication and problem resolution.
• Support the Operational Coordinator and Paediatric Management Team with workforce management, recruitment, staff development and service improvement initiatives.
• Contribute to the development, implementation and monitoring of administrative processes to ensure the smooth and effective delivery of services across the paediatric pathway.
• Support the delivery of organisational objectives through effective leadership, staff engagement and continuous improvement activities.
  
  This is a rewarding opportunity for an experienced and motivated individual to combine the provision of a comprehensive medical secretarial service for an allocated Consultant and clinical team with day-to-day leadership of the Medical Secretary Team and Paediatric outpatient Reception Service., The role requires a proactive and organised individual with excellent communication and interpersonal skills who can effectively balance their own workload while supporting others. The ability to motivate and develop staff, manage competing priorities and respond positively to changing service demands is essential.
  
  As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work. In return we will offer:
• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
Key Facts:
• We see on average 4810 OP appointments a day.
• We are the 4thbusiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.