Paediatric Clinic Co-ordinator

We are looking for a motivated and detail-oriented coordinator to join our team to provide a high quality administrative service, ensuring that the patient booking pathway is uncomplicated, efficient and helpful, reflecting the Trust's Code of Valued behaviours and meeting the Trust's performance objectives for outpatients.

If you thrive in a fast-paced environment, enjoy keeping things organised and take pride in delivering excellent support, we would love to hear from you.

Main duties of the job

To provide a friendly & efficient , one-stop service at all times for patient and service user enquiries (telephone and face-to face).

To be able to create and change clinic templates as requested by clinic staff and Consultants.

To be responsible for booking and organising appointments/cancellations and service redirections/rejections via Choose & Book.

To ensure all clinic outcomes are recorded following the patients appointment, adhering to trust guidelines.

To offer a telephone support service to GP Practice staff for Choose & Book, investigating any appointment queries or difficulties accessing services, and resolving these where possible.

To report Choose & Book enquiries that cannot be resolved to the Choose & Book Team.

To monitor outstanding referrals on Choose & Book and liaise with OPD Sister/Consultants to ensure these are processed within the required timescales.

To be able to cross cover for Children's OPD admin/ reception staff as required.

To liaise with Consultants, secretaries and all outpatient staff to ensure clinic scheduling is accurate.

Undertake training and personal development as appropriate to the post.

To manage and monitor the Paediatric Outpatient waiting lists.To be able to create and use spreadsheets to collect data as and when required.

To use Word, Excel & e-mail as required

To undertake any other duties as reasonably requested

We want to attract the best and brightest people to work with us and that means we will look after you from the moment you apply for a role at the Trust and throughout your career with us. Our staff are central to everything we do, and we believe that investing in you is crucial if we want to enable you to reach your full potential.