Overseas Visitors Officer

The post holder acts as the Trust focus for Overseas Visitors, ensuring that maximum overseas visitor income is recovered for the Trust through a mixture of direct patient contact and through the support of other staff within the Trust. The post holder will use their knowledge and expertise to determine the patient's eligibility for free NHS care. In order to do this, the Overseas Visitors Officer will be required to interview the patient in order to establish eligibility according to NHS England Guidance, and then collate detail on any treatment planned or provided, generate final invoices and secure payment. The role entails organising and delivering training for divisional staff across the Trust when necessary. The post holder will be one of the Trust's primary key contacts with other Trust organisations across the country, as well as liaise with border agency and NHS England teams.Main duties of the job 1- To implement the NHS Charging Regulations which cover the management of overseas visitors treated at this Trust as well as procedures relating to overseas visitors' income. You will ensure developments are in line with current and new legislation. 2- To provide patients and staff with knowledge and guidance regarding overseas visitors' regulations. 3-The post holder will be responsible for ensuring that all overseas visitors attending the hospital are identified, as well as identifying overseas visitors who are not eligible for free NHS treatment. 4- The post holder will be accountable for accurately recording, costing, and billing all overseas patient activity. This includes producing invoices on time for all overseas visitors' patients and being aware of various charging tariffs to maximise the Trust's income from overseas patients. 5- The post holder will implement a robust credit control process, actively seek payments, and follow up on outstanding debts in order to facilitate credit control collection recovery from overseas patients., 1- To be responsible for maintaining records for timely submission of overseas patient activity to the DWP Overseas Patient Portal for reciprocal agreement patients and Overseas EU patients with EHIC, PRC & Form S2. 2- The role will require a high degree of empathy in dealing with sensitive issues, particularly explaining why funding for non-emergency procedures is not available. 3- The post holder will be expected to interview patients and deployed to the other hospital sites as needed. You will be required to communicate complex and highly sensitive information to patients and families where English is not their first language and use interpreters where necessary. 4-To liaise with outside agencies, such as Border Control, Third Party Debt Collection agencies and other NHS trusts as appropriate, including completing overseas patients form and collecting data., The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

• 1- Knowledge of NHS Oversea Visitors Charging Regulations
• 2- Ability to handle sensitive conversation with patient and families, often under pressure
• 3- Understanding of eligibility, exemption, chargeable categories and compliance requirements
• 4- Confident working with clinicians, admin teams and external bodies.
Desirable criteria
• Previous Experience in OVS or Patient Administration
• Understanding of billing processes, debt management, or income recovery within healthcare
• Ability to work effectively with patients from different countries, cultures, and backgrounds.
  
  Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence., Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. For more information on OUH please view OUH At a Glance by OUHospitals - Issuu Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel., Sexual Safety Charter: In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.