Overseas and Private Patients Manager | Milton Keynes University Hospital NHS Foundation Trust

Reporting into the Head of Head of Income and Contracting, the Overseas & Private Patients Manager will be responsible for the management, recovery and reporting of Private Patient and Overseas patient Income into the Trust to support optimal understanding of income sources. They will lead the Trust's Overseas Visitors and Private Patients function, managing patients and invoicing arrangements; ensuring full compliance with legislation, NHS guidance, and Trust policies; To provide expert advice on Overseas Visitor Charging Regulations and Private Patient procedures; to handle patient cases, confirming the overseas status. Please note that we are not able to offer sponsorship for this role. Interview date: 30 June 2026 'Administrative and Clerical staff feel supported with flexible working at MKUH, reporting 6.82 out of 10, and a 76% feel strongly about approaching their managers regarding flexible working.' ''NHS Survey, 2024'' 'We care We communicate We collaborate We contribute' The post holder will support the Head of Income and Contracting as well as other stakeholders for all aspects of Trust Overseas and Private Patient income. The post holder will need to demonstrate accounting and business knowledge, analytical support and clear presentation of financial and business information to clinical and non-clinical colleagues. He/she will constructively and positively challenge all aspects of income reporting to ensure efficiency and effectiveness. Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a "Good" rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career. As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities. We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre. Further investment is underway, including the construction of Oak Wards - a new ward block featuring two 24-bed wards - and the recently approved Women and Children's Centre, set to open by 2030. Visit our website to explore the latest news and opportunities at MKUH -News - Milton Keynes University Hospital- For further information about Milton Keynes please visit -Visit Milton Keynes Overseas Visitors and Private Patients

• Lead on the Trust's Overseas Visitor policy in accordance with DHSC Overseas Charging Regulations and ensure compliance with the Trust's Private Patient Policy.
• Advise Trust management and Directorates on policies and procedures relating to:
o Identification of overseas visitors o Eligibility for NHS treatment o Communication with chargeable patients o Billing and income recovery processes
• Ensure all private patient referrals are appropriately authorised, recorded, and invoiced in line with the current Trust tariff.
Financial Management and Income Recovery
• Ensure all overseas visitor and private patient invoices are raised accurately and promptly.
• Liaise with insurers, self-paying patients, and relevant stakeholders to secure guarantees of payment and minimise debt.
Compliance, Governance and Reporting
• Maintain expert knowledge of current legislation, NHS guidance, and Trust policies relating to overseas visitors and private patients.
• Monitor developments in migrant and charging regulations and advise the Trust on implementation and compliance requirements.
Partnership Working and Stakeholder Engagement
• Develop effective working relationships with clinicians, ward managers, service leads, finance teams, and administrative staff to support the identification and management of overseas and private patients.
• Liaise with:
o Home Office and UK Border Force o NHS England o Department for Work and Pensions o Insurance companies o Embassies and High Commissions o GP practices and Integrated Care Boards (ICBs) Patient Support and Complaints Management
• Support patients, relatives, charities, and care coordinators by providing advice regarding treatment eligibility, charging status, and payment arrangements.
• Coordinate Home Office Voluntary Service Returns in partnership with Lead Nurses to support safe patient repatriation where appropriate.
  
  The role requires sound judgement, excellent communication skills, and the ability to handle emotionally challenging situations while ensuring compliance with national legislation and Trust policy.
  
  Band 5 £32,073 - £39,043 Per annum
Hours; 37.5 per week, all MKUH roles will be considered for flexible working
• Postholder based on site at Milton Keynes University Hospital