Outpatients Sister / Charge Nurse / ENT outpatients Department Manager's

Under the direction of the Matron, you will be responsible for the department ensuring that the team provides effective care planning and delivery of care which meets professional standards and is in collaboration with their services users and carers. Facilitate reflection on the service delivery and identification of quality improvement work.
You will have a key leadership role, acting as a role model for others. You will communicate and maintain excellent working relationships with all those that use, commission and work within the services delivered. Undertake direct clinical work for a minimum 40% of their time.
You will work closely with the people who use our services, families, friends and carers and play an important contribution in how people experience our services.
You will be responsible for maintaining stock level, management and ordering of supplies, and overseeing specialist equipment for Ear, Nose & Throat (ENT) Outpatients Departments (OPD)
You will be expected to participate in 24-hour internal rotation and undertake other duties where requested which are compatible with the grading of the post.
You will be expected to move to the other Hospital site to cover the needs of the service., Outpatients Sister / Charge Nurse / ENT outpatients Department Manager's are expected to be kind, responsive and professional, contributing to the quality of the services we provide by:
Assessing, planning, implementing and evaluating holistic care in relation to complex care planning/pathways
Developing integrated care programmes in partnership with service users, commissioners and key stakeholders.
Ensuring a supervision framework is in place for staff under their care and support in the development of relevant competencies across staff groups
Actively working as a member of the team to ensure high quality care is provided to service users.
Maintaining own specialist area of competence, and leading on the competency frameworks for others
Having the ability to synthesise information in order to present proposals effectively to decision makers (including Directors and Senior Executives) in ways which facilitate their understanding and influence pathways
Making recommendations to decision makers in order to drive forward innovative solutions to achieve business objectives, service improvement strategies and financial efficiencies linked to packages of prescribed care or identified projects
Manage ENT outpatient staffing, overseeing specialist equipment, monitoring stock levels, and ordering supplies for the ENT outpatient department across sites

Working for our organisation
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
2. Widening access (anchor institution) and employability
3. Improving the experience of staff with disability
4. Improving the EDI literacy and confidence of trust staff through training and development
5. Making equalities mainstream, Ensure effective budget management and identify potential cost improvement plans
The job holder is accountable for own actions without direct supervision, and accountable for actions of unqualified members of staff
Comply with professional codes of conduct, relevant organisational policies and procedures.
Work with key stakeholders and service users to support service development
Responsible for performance measured against Service Level Agreement Key Performance Indicators, ensuring that targets are met, quality is measured, patient experience surveys are conducted and that the service is delivered effectively, within their defined area of specialism
Ensure that resources are used effectively, planning workload to meet the priorities by the most efficient use of time, equipment, manpower and other resources (eg medical devices)
We reserve the right to close the post before the stated closing date, please apply early. We do not contact applicants with the outcome of the shortlisting. If you have been shortlisted, you will receive an invite to an assessment day or interview.
As a local employer and anchor institution we work closely with our community to recruit locally and we welcome applications from the widest variety of people to ensure our workforce are reflective of the local communities which we serve. We encourage all suitable candidates to apply including if you are Black, Asian or other ethnic minorities, live with a disability (visible or not) or are LGBT+. We have a number of active staff networks including Disability, LGBT+, Multicultural Inclusion and Women's staff networks to bring staff together and celebrate diversity across our whole workforce.
Please note: Information provided during recruitment and pre-employment checks must be accurate. Misrepresentation may be investigated as fraud and could lead to withdrawal from the process, professional sanctions, or criminal action.
Please note: that sponsorship under the Skilled Worker route is subject to Trust allocation and UK Visas and Immigration (UKVI) approval.

Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.
Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary's Hospital in Sidcup.
We have recently launched our new vision and values to mark the LGT10 - the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.
To achieve this we value Respect, Compassion, and Inclusion; Being accountable over staying comfortable; Listening over always knowing best; and Succeeding together over achieving alone. You can read more about our visions and values here
Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as "good" or "outstanding" in over three-quarters of the services inspected by the Care Quality Commission.
Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.
LGT is a centre for the education and training of medical students enrolled with King's College London's GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.
We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.