Outpatients Clerk / Hospital Receptionist Apprentice

We are looking for an Outpatients Clerk/Hospital Receptionist Apprentice who can provide a timely, accurate and responsive service to the Medical Records/Outpatients Department and Hospital Reception at the Yeatman Hospital in Sherborne., The main duties will be covering Main Reception desk, making and changing patient appointments, outcoming clinics, maintaining office supplies via e-procurement systems, dealing with patient enquiries in person and by telephone, processing clinic change notifications as directed by line manager.

Assisting the team by sharing skills and knowledge with colleagues to maintain best practice.

Employment in this post requires a Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of.

Following a review of our pre-employment checking process, with immediate effect the Trust has made the decision to no longer accept DBS checking and clearance through the DBS Update Service.

We apologise for the inconvenience, this decision has been taken to safeguard our patients and ensure we provide the best possible care to our communities. Please note the Trust will cover the cost of the DBS and once obtained, you will be able to add the new check to your DBS subscription should you continue to subscribe.

You should have excellent interpersonal and IT skills as the position requires the use of several different patient administration systems, and constant contact with the general public.

Experience RequirementPrevious experience in Medical Records and Outpatient systems , while this may be advantageous it is not essential, as full training will be provided for the right candidate.

DBS RequirementThe successful applicant will be required to undergo a DBS check, in line with all staff working in patient-facing roles.

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to create healthier lives, empowered citizens and thriving communities.

This is a full time position of 37.5 hours per week over five days between the hours of 09:00-17:00.

Flexibility is essential to cover service requirements between the hours of 08:30-17:00 as required.