Outpatients Assistant Administrator

The Patient Service Centre is a hard-working team who are highly motivated and effective. As a large NHS Trust we operate Outpatient services at six sites, and we provide key services as part of the patient pathway. We work hard as a team to continually ensure that patient care is at the forefront of our service. We are a professional and diverse team with different experiences and challenges, and recognise that both professional and pastoral care for our teams is a priority.

PLEASE NOTE - WE CANNOT OFFER VISA SPONSORSHIP FOR THIS ROLE. If you hold a Graduate/Post Study work visa, you will only be able to work this role fixed term until the expiry date of your visa.

Main duties of the job

This role involves registering the GP referrals as they come in from the GP and other health care providers and booking the initial Outpatient or Radiology appointment with the patient; speaking to patients with a positive, friendly and helpful attitude. Making the first point of contact an excellent patient experience ready for when they attend for their Hospital Outpatients appointment.

Recording of accurate and timely data is a vital part of this role and will support the delivery of National and Trust targets and also ensure appropriate remuneration of work undertaken in the Outpatient Department. Answering calls in a timely manner whilst remaining professional and supportive to the nature of the call, trying our best to ensure we can answer all patient queries, this could be from cancelling an appointment or rescheduling an appointment. Currently we have a variety of appointments from Face to Face attending in person at the hospital. The post holder will be required to work across many IT systems to complete task

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.