Outpatient Team Leader

We are seeking a motivated and enthusiastic individual to join our dynamic MSK Care Group.

This is an exciting opportunity to play a key role within a busy and supportive team that provides vital administrative support to clinicians across Trauma & Orthopaedics and the Spinal Surgery Service. As a central member of our team, you will help guide and support our clerical officers, ensuring the smooth delivery of high-quality patient care.

In this varied and rewarding role, you will oversee patient administration processes and work proactively to develop and improve these in line with Trust policies. Your contribution will be essential in ensuring the service operates with maximum efficiency and effectiveness., Support the delivery of efficient outpatient services by monitoring waiting lists, clinic capacity and RTT pathways, escalating issues where needed.

Responsible for the efficient running of outpatient services by managing and monitoring clinic schedules and appointment activity.

Assist with managing clinic bookings, reviewing DNA and cancellation rates, and helping to implement improvements.

Provide day-to-day coordination and guidance to the administrative team, supporting training, workload planning and ensuring tasks are completed on time.

Maintain accurate patient records and ensure all information is updated, stored and managed in line with Trust standards.

Use electronic systems confidently for correspondence, clinic management and retrieving patient information.

Build positive working relationships with clinical teams and colleagues to support smooth service delivery.

Lead in recruitment, selection, competencies and appraisal process for A&C staff . Lead for first line management of absence or disciplinary action.

We are looking for someone who can inspire and engage their team, drive results, and champion new ways of working. Strong communication skills are essential, as you will liaise closely with clinical teams, senior managers, and colleagues across the organisation.

The ideal candidate will be highly organised, able to prioritise a busy workload, and confident using their initiative to support the delivery of a comprehensive outpatient and trauma service.

A good understanding of RTT pathways and/or previous experience in a senior clerical role would be a strong advantage.

You will be working for an organisation which values and respects all its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

MSK Services at Sheffield Teaching Hospitals is a diverse care group with a delegated structure, operating independently with a multi-disciplinary leadership team. The care group is born out of an innovative commissioning structure based around outcomes, bringing all AHP, medical and surgical MSK specialties under one clinical pathway from primary care to tertiary treatment ensuring patients are assessed and treated by the appropriate team in a timely fashion.

This vacancy is advertised on a fixed term contract basis for the maximum period of12 months. Where there is potential, the secondment/fixed term contract may finish early, or in the first instance, the secondment/fixed term contract may be extended due to the internal/external secondment of the substantive post holder. The fixed term contract status of the post holder will be reviewed in accordance with the Trust's legal obligations regarding fixed term contracts and secondments in relation to the substantive post holder.

Please note all existing NHS staff will only be considered on a secondment basis. This must first be agreed with your current line manager.