Outpatient Receptionist

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust. Click on this link to find out about our values https://www.uhbw.nhs.uk/p/about-us/our-trust-values Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this., We are looking for an adaptable, enthusiastic, empathetic and friendly Outpatient Receptionist to join our busy outpatient services. This is a varied and important role, where you will be the first point of contact for patients, families and staff, helping to ensure clinics across Medicine and Surgery run smoothly and that patients receive a high standard of care. Working across a number of reception areas within the Trust (locations may change to meet service need), you will provide a welcoming and professional service while also supporting clinical teams with a wide range of administrative duties.,

• Greet and assist patients, families and visitors in a professional and friendly manner
• Prepare clinics and ensure patient outcomes are recorded accurately and in a timely way
• Update and maintain patient records using PAS/Careflow
• Respond to queries from patients, relatives and staff at all levels
• Liaise with clinic coordinators to ensure appropriate patient follow-up
• Arrange patient transport and liaise with porters when required
• Manage and action generic email inboxes
• Chase outstanding queries with departments, teams and clinicians across multiple specialties
• Scan clinical and paper documents into Evolve promptly
• Escalate issues to the line manager where appropriate
• Provide general administrative support to the service
• Support the induction and training of new team members
We are looking for someone who can:
• Work well under pressure in a busy outpatient environment
• Communicate confidently with patients, families and colleagues at all levels
• Manage multiple tasks while maintaining strong attention to detail
• Be flexible and adapt to changing service needs
• Consistently demonstrate a professional, approachable and patient-focused manner, We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.
· As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we're meeting our pledge. · The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers. · UHBW is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. · To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview. · If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system. · The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system. · By applying for this post, you are agreeing to University Hospitals Bristol and Weston NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system. · Please be aware of scams - unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, with over 13,000 staff delivering more than 100 clinical services across 10 sites. We serve a core population of over 500,000 people across the South West and are proud to have been rated 'Good' overall by the CQC. As a forward-thinking, multi-award-winning Trust and a recognised digital exemplar, we are committed to improving patient care through innovation, research and continuous development, with impact both locally and globally. Our hospitals are based across Bristol and Weston, offering the best of both worlds, with vibrant city living alongside easy access to countryside and coastal locations. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer, we are actively working towards a diverse workforce that reflects the communities we serve. We are committed to designing our services around the needs of our patients and those who support them. Anonymous information from your application will be used to help us monitor our progress against this commitment.