Outpatient Reception Supervisor

Outpatients Reception Supervisor - Band 4 37.5 hours - permanent We are looking to recruit a reliable, enthusiastic and highly motivated individual to join our busy Outpatient Services team in providing a professional, efficient and patient-focused reception and clerical service across the Trust. The Outpatient Reception rota operates across seven days a week. Staff are required to work shifts between 7:00am and 8:00pm, Monday to Sunday, including Bank Holidays. The successful candidate must be able to support the flexibility of the rota and provide leadership across all reception areas to ensure service delivery is maintained. Computer literacy is essential as the post holder will be expected to utilise a range of Trust Patient Administration Systems, ensuring accurate input, maintenance and extraction of patient information in accordance with Trust policies and procedures. The successful candidate will be responsible for the day-to-day supervision and line management of the Outpatient Reception Team, ensuring that a high-quality, efficient and responsive service is delivered across the Trust seven days a week. This is an exciting opportunity for an experienced administrator or team leader looking to develop their management skills within a busy outpatient environment whilst contributing to the delivery of high-quality patient services. As a key member of the managementteam,thepostholderwillsupporttheAssistantDirectorateManagerintheoperationalmanagementoftheOutpatientReceptionServiceandprovideday-to-dayleadershipandlinemanagementtoreceptionstaffacrossmultipleoutpatientareas. Keyresponsibilitiesinclude,butarenotrestrictedto:

• Day-to-daysupervisionandlinemanagementoftheOutpatientReceptionTeam
• Conductingappraisals,one-to-ones,probationreviewsandperformancemanagementdiscussions
• Managingattendanceandwellbeingprocesses,includingreturn-to-workinterviews,sicknessabsencemeetings
• Supportingrecruitment,induction,traininganddevelopmentofstaff
• AssistingwithworkforceplanningandproducingstaffrotasusingHealthRostertoensuresafestaffinglevelsandservicecontinuity
• MonitoringserviceperformanceandsupportingthedeliveryofRTTandcancerpathwaytargets
• Investigatingandresolvingoperationalandstaffingissues,escalatingwhereappropriate
The successful candidate will be flexible to provide cross-cover across the seven-day rota when required. Computer literacy isessential,togetherwithexcellentcommunication,organisationalandleadershipskills,andtheabilitytoworkeffectivelyinabusyenvironmentwhilstmaintaininghighstandardsofpatientcareandcustomerservice. Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners. We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
• Compassion
• Accountability
• Respect
• Excellence
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.