Outpatient Reception Clerk

An exciting opportunity has arisen for an Outpatient Reception Clerk to work in the Main Receptions department at the Newcastle upon Tyne Hospitals Trust. We are looking for a flexible and enthusiastic candidate who is an excellent team player, well-motivated and capable of working in a busy and challenging environment to join our Main Receptions Department. The successful candidate will provide an efficient and friendly reception service to patients and visitors, either in person or by telephone ensuring a high quality of customer care is delivered at all times. Departments are located in multiple sites across the Trust and staff are required to work across Freeman and The Royal Victoria Infirmary.

• Interview Date Monday 01 June 2026
20 Hours 45 Minutes/Week - Wednesday 11am-4.45pm (no break) Thursday & Friday 8-4pm (30 min lunch ) or 8.00-4.30pm (1 hour lunch) depending on desk location and service requirement.
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy
NO AGENCIES PLEASE Main duties of the job Outpatient Departments and Reception desks are in multiple areas across the organisation. Staff are required to work across all locations within their role. Main Outpatient Area
• Open from 8.30 am to 5pm, services running outside of those core hours are managed on a rotational system.
• The post holder is supported by a supervisor.
Main Reception Area
• Open all year round.
• Reception cover is provided from 8am - 8pm at the FRH and 24 hours a day.
• Reception cover is provided 24 hours a day at the RVI, including bankholidays, which are covered on a rotational basis.
• The post holder is supported by a supervisor., To support the provision of an effective and efficient delivery of a 24-hour Main Reception alongside an Outpatient service across the organisation, ensuring that a high quality of customer care and service provision is delivered to all serviceusers.
• Takes responsibility for the timely completion of all outpatient admin services.
• Ensure that hospital visitors and general public are directed correctly thus helping to provide support for patient care.
• Provide an efficient and sensitive reception service to all users applying a high level of customer care skills.
• Make and receive telephone calls to respond to public enquiries.
• Ensure that all areas are kept clean and tidy at all times.
  
  NVQ Level 2 in appropriate subject or equivalent qualification / experience, Understanding of confidentiality issues
• IT skills in windows-based applications which will be assessed as part of the recruitment process
Desirable
• Telephone experience
• Previous reception/clerical experience
• Previous customer care experience
• Previous NHS experience
• Awareness of Health and Safety within your environment
Skills & Abilities Essential
• Good literacy and numeracy skills which will be assessed as part of the recruitment process
• Ability to communicate with members of the public, all staff and health care providers
• Good organisational Skills
• Ability to work effectively as part of the multi-disciplinary team
Person Specification Qualifications & Education Essential
• NVQ Level 2 in appropriate subject or equivalent qualification / experience
Knowledge & Experience Essential
• Understanding of confidentiality issues
• IT skills in windows-based applications which will be assessed as part of the recruitment process
Desirable
• Telephone experience
• Previous reception/clerical experience
• Previous customer care experience
• Previous NHS experience
• Awareness of Health and Safety within your environment
Skills & Abilities Essential
• Good literacy and numeracy skills which will be assessed as part of the recruitment process
• Ability to communicate with members of the public, all staff and health care providers
• Good organisational Skills
• Ability to work effectively as part of the multi-disciplinary team
  
  As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
With around 2 million contacts with patients every year, we deliver care from:
• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Cramlington Manor Walks
• Urgent treatment centres
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS. We also have offices at Regent Point in Gosforth and community sites. Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'. For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust