Outpatient Coordinator

To take a lead role in the administrative function of the services within the Infectious Diseases Department. This will include:

• To provide leadership and supervision to both outpatient and inpatient admin and clerical staff
• Take an active part in disciplinary and sickness management processes for members of staff, in line with Trust Policies and procedures.
• To generate and manage reports as requested, to include clinic data required for weekly management meetings.
• Responsible for first line management of Infectious Diseases and Tropical Medicine outpatient clerical staff, ensuring smooth day-to-day running of the department, problem solving, operational issues.
• Assist the Operational Manager in reviewing and implementing policies and procedures to achieve both local and national requirements.
• To be involved in projects to improve efficiency in administration processes and improvements to the patient's pathway.
• To actively participate in MDT meetings, including the departmental meeting.
• In conjunction with the Operational manager, develop and implement working protocols ensuring the provision of a high-quality service.
• Liaison with Consultants to ensure clinics are booked in accordance with their instruction. This will include using a variety of Trust EPRs for the management of overbookings, cancellationsand reduction of clinics and re-arranging outpatient appointments in accordance with Directorate/Trust policies.
  
  This is an exciting opportunity to join the department of Infectious Diseases. We are looking to recruit a highly organised, self-motivated individual with good interpersonal skills and a demonstrable understanding of how to lead and motivate a team.
Candidates must have a combination of excellent listening and interpersonal skills, a thorough and methodical attention to detail, good problem-solving skills and the ability to negotiate and use judgement to make autonomous decisions. Working in a strong multidisciplinary environment, you will coordinate and oversee the provision of a high quality administrative service and outpatient co-ordination for the Directorate of Clinical Infection. You will provide first line supervision to a number of staff as well as working in collaboration with the the wider teams to deliver a number of administration duties, including outpatient flow and clinic coordination.

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.