Outpatient Appointment Administrator

The Outpatient Appointments Administrator supports the Outpatient Appointments team by coordinating and managing patient appointments within a call centre and administrative environment. The role involves booking and monitoring outpatient appointments, managing patient referrals in line with key performance targets, and ensuring accurate data entry across hospital systems. The post holder provides high-quality customer service to patients, clinicians, and colleagues, handling enquiries professionally and efficiently. They are responsible for prioritising workloads, maintaining data quality and confidentiality, and supporting the smooth running of administrative processes to facilitate timely patient care. The role also requires adherence to Trust policies, values, and standards, while contributing to a collaborative team environment. This post holder may be required to work flexibility across both County Hall and Musgrove Park Hospital.Main duties, tasks & skills required Book, amend and monitor outpatient appointments in line with speciality booking rules Manage and track patient referrals using e-Referral systems and worklists Provide a high standard of customer service when dealing with patients and staff via phone, email and face-to-face Handle enquiries, messages and queries efficiently, escalating where appropriate Maintain accurate data entry and ensure data quality across hospital systems Support the rebooking of cancelled clinics under supervision Ensure patient information is processed and available in a timely manner to support care Follow Trust policies, particularly around confidentiality and data protection Maintain organised administrative systems, including scanning, filing and handling confidential waste Work collaboratively within a team, providing cross-cover and supporting colleagues as needed Assist with training and induction of new staff where appropriate

As a minimum GSCEs in English Language and Maths or functional skills, Experience of dealing with patients/customers Evidence of prioritising workloads/good time management Proven experience of working well as part of a team, Experience of working in a healthcare setting/previous experience of NHS administration processes Minimum 1 year office experience within last 5 years Experience of high volume contacts with patients/customers using the telephone, IT literate; including recent experience of using Microsoft packages such as Word, Outlook and Excel Must be able to communicate in English Language, both written and verbally appropriate Excellent communication skills, able to communicate effectively at all levels Ability to maintain good quality professional relationships even when dealing with contentious matters, Knowledge of medical terminology Working knowledge of in-house hospital systems

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer, Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London. The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future. Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential
Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work., £25272.00 to £25272.00 Yearly